Q: Fraudulent iTunes Purchase
This was in my email this morning. Has not hit my bank and hopefully I caught it quickly. Makes me not want to order anything ever again.
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iPhone 5s, iOS 9
Posted on Jan 12, 2016 5:00 AM
You've checked your account's purchase history : See your purchase history in the iTunes Store - Apple Support ?
If it's a genuine email and it shows on your account's purchase history, and no else has access to your account or devices/computers (and you aren't a family organiser in family sharing), then contact iTunes Support : http://www.apple.com/support/itunes/contact/ . And change your account's password http://appleid.apple.com (after changing it : What to do after you change your Apple ID email address or password - Apple Support)
Phishing and similar emails : Phishing & Other Suspicious Emails
Phishing emails : Identifying fraudulent "phishing" email - Apple Support
Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support
If it's a phishing attempt and you clicked on the link in the email and entered your account id and password then change your password immediately
Posted on Jan 12, 2016 6:42 AM

