malkormad
Level 1 (0 points)

Q: My older Mac Pro 10.6.8 continues to shut down while watching a movie. A movie I own...not Streaming. The Mac itself doesn't feel warm or hot. Please help!

I always watch movies on my Mac Pro. But now...all of a sudden she is repeatedly turning off. I don't understand. I've replaced the graphics card because it over heated. Now she doesn't even get warm much less hot.

Mac Pro, Mac OS X (10.6.8)

Posted on Jan 12, 2016 6:22 AM

Close
malkormad

Q: My older Mac Pro 10.6.8 continues to shut down while watching a movie. A movie I own...not Streaming. The Mac itself doesn't feel ... more

  • All replies
  • Helpful answers

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Jan 12, 2016 9:12 AM in response to malkormad
    Level 5 (7,988 points)
    Notebooks
    Jan 12, 2016 9:12 AM in response to malkormad

    clarify please... the MacPro

    • Shuts Down(as if you chose to do so),
    • Powers OFF(as if you pressed the Power button) or
    • the DVD Player QUITS?

  • by malkormad,

    malkormad malkormad Jan 12, 2016 11:24 AM in response to ChitlinsCC
    Level 1 (0 points)
    Jan 12, 2016 11:24 AM in response to ChitlinsCC

    The Mac just restarts itself or freezes all together asking me to shut it down. Gray screen showing in many different languages. It's not a DVD drive problem. Watching a ripped movie with VLC.

     

    Thanks ChitlinsCC for any help in advance! -Kathryn

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Jan 12, 2016 11:32 AM in response to malkormad
    Level 5 (7,988 points)
    Notebooks
    Jan 12, 2016 11:32 AM in response to malkormad

    Only happens when watching movie in VLC?

    Only ONE movie in VLC? or all movies in VLC?

    Will the movie play in QuickTime?

     

    create an New Admin User account and test (this will tell you if there is something lurking in your normal account)

    OS X Mountain Lion: Create a new user account (same for Lion)

  • by malkormad,

    malkormad malkormad Jan 12, 2016 11:35 AM in response to ChitlinsCC
    Level 1 (0 points)
    Jan 12, 2016 11:35 AM in response to ChitlinsCC

    I haven't tried watching in QuickTime. I downloaded VLC because I like the options it has and it's simplicity. And doesn't happen with every movie...just certain ones.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Jan 12, 2016 11:44 AM in response to malkormad
    Level 5 (7,988 points)
    Notebooks
    Jan 12, 2016 11:44 AM in response to malkormad

    try the most problematic movie in QT - this will tell you if it is caused by something about  VLC - if VLC is somehow funky, then VLC update/upgrade?

  • by malkormad,

    malkormad malkormad Jan 12, 2016 1:15 PM in response to ChitlinsCC
    Level 1 (0 points)
    Jan 12, 2016 1:15 PM in response to ChitlinsCC

    To be honest when you said that it dawned on me I haven't tried QT or any other media player. So I'll try that and get back to you. FYI I've Uninstalled VLC and checked for updates several times. Please stay in contact with me regarding this matter. I'd appreciate any help at all. I'm so totally lost on this problem.

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC Jan 12, 2016 1:23 PM in response to malkormad
    Level 5 (7,988 points)
    Notebooks
    Jan 12, 2016 1:23 PM in response to malkormad

    anticipate your report (I get emails when you do)

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Jan 12, 2016 8:16 PM in response to malkormad
    Level 9 (61,190 points)
    Desktops
    Jan 12, 2016 8:16 PM in response to malkormad

    Gray screen showing in many different languages.

    That is a kernel panic. Its report may contain important clues about what happened. You can access those reports and copy one and post it on the forums for readers to decipher.

     

    Mac OS X: How to log a kernel panic - Apple Support


    .

  • by malkormad,

    malkormad malkormad Feb 16, 2016 8:22 AM in response to malkormad
    Level 1 (0 points)
    Feb 16, 2016 8:22 AM in response to malkormad

    I figured it out! My ram is dieing. Some moments I have 10G of ram then only 5G....so I have to replace my ram...thanks guys for all your help! =)

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Feb 16, 2016 9:55 AM in response to malkormad
    Level 9 (61,190 points)
    Desktops
    Feb 16, 2016 9:55 AM in response to malkormad

    If you have a Mac pro silver tower with Xeon processors, it has Memory Error detection and correction circuitry. Mac OS X make note of any corrections that have occurred, and if you can catch it after corrections have occurred, but before a double-bit (uncorrectable) error occurs, you can use this report to guide you. It is in About this Mac > ... > System report > Memory:

     

    eccerrors2.jpg

     

    this graphic from anandtech.com.

    The information presented is STATIC, so you need to refresh it from time-to-time as you work.

     

    In addition, the Error correction is used very aggressively during the Power On Self Test, and any errors at all that occur in those few seconds are enough to disqualify those module from being used. Their sockets will show as "empty".

     

    If there is no other excuse (such as massive overheating caused by something else) the modules producing errors are BAD.