raul283

Q: health app isn't showing anything

Hello. I have an iPhone 6S and the health app isn't showing any data, no steps, nothing, I've tried resetting and erasing everything but it just doesn't work, i have IOS 9.2. I've tried restarting it and nothing happens. Please help me fix it

iPhone 6s, iOS 9.2

Posted on Jan 12, 2016 6:18 AM

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Q: health app isn't showing anything

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  • by judysings,

    judysings judysings Jan 13, 2016 11:03 AM in response to raul283
    Community Specialists
    Jan 13, 2016 11:03 AM in response to raul283

    Hi raul283,

    Are you using the Health Data app for the first time, or did you have data that is now not showing up in the app?  The resources below explain how to choose/edit the health data information that makes its way into the app. I've highlighted some key information.  Click on the links for complete details.

     

    iPhone User Guide - Health App

    Use the Health app to keep track of your health and fitness information. Enter data for key parameters, or let the Health app collect data from other apps and devices that monitor your health and activity. You can even share specific data with selected apps, and through apps with some health care providers. And, Health can display important contact and medical information on the iPhone Lock screen for someone attending to you in an emergency.

    If you have an Apple Watch, you can send activity, workout, and even heart rate data to your iPhone so you can view it in the Health app.

    Collect health and fitness data

    Enter your own data. If the parameter is in your Dashboard, just tap it there, then tap Add Data Point. Otherwise, tap Health Data at the bottom of the screen, tap the parameter you want to update, then tap Add Data Point.

    Collect data from Apple Watch. Once you pair Apple Watch with your iPhone, data is automatically sent to the Health app. For example, to see heart rate data recorded by Apple Watch, open the Health app on iPhone, then tap Health Data > Vitals > Heart Rate.

    Collect data from another device. Follow the instructions that can come with the device to set it up. If it’s a Bluetooth device, you need to pair it with iPhone—see Bluetooth devices.

    Collect data from an app. Follow the instructions that can come with the app to set it up, then watch for a sharing request where you control whether data is shared with the Health app.

    Stop app data collection. Tap Sources at the bottom of the Health screen, then select the app in the Apps list. Or tap the associated parameter in your Dashboard or in the Health Data list, tap Share Data, then choose the app under Data Sources.

     

    Share health and fitness data

    Share data. Follow the instructions that can come with the app or the device to set it up, then watch for a sharing request, where you control whether data is shared by the Health app. For example, your health care provider might provide an app that sends blood pressure updates to your doctor. You need only install the app, then allow the Health app to share blood pressure data when asked.

    Stop sharing data. Tap Sources at the bottom of the Health screen, then select the app in the Apps list. Or tap the associated parameter in your Dashboard or in the Health Data list, tap Share Data, then choose the app under Share Data With.

    Export all data.Tap Health Data at the bottom of the Health screen, tap All near the top of the screen, then tap the share button. Tap Export, then choose an option like Mail or AirDrop. (See Share from apps.) Your data is exported in XML format, a common format for sharing data between software applications.

     

    Manage Health data from multiple sources on your iPhone, iPod touch, or Apple Watch

    Your Health app can collect data from your iPhone, iPod touch, or Apple Watch, and also from other Bluetooth devices connected to third-party apps. If you have multiple data sources, you can prioritize how Health handles similar data (like steps or distance) from these sources.

     

    Use Health on your iPhone or iPod touch

    The Health app shows you data from your health and fitness apps all in one place. You can also save your important health information in Medical ID for easy retrieval in case of emergency.

     

    Raul, take a look at this information and let us know if you are able to store and access data from your fitness activities in the Health app.

  • by raul283,

    raul283 raul283 Jan 13, 2016 12:11 PM in response to judysings
    Level 1 (0 points)
    Jan 13, 2016 12:11 PM in response to judysings

    Hello, thank you for responding. I've used he app before on my Iphone 5S, since I have this phone it never showed anything

  • by judysings,

    judysings judysings Jan 13, 2016 12:19 PM in response to raul283
    Community Specialists
    Jan 13, 2016 12:19 PM in response to raul283

    Hi raul283,

    Thanks for clarifying your situation.  The resource below may help you get the health data that was on your iPhone 5s onto your new iPhone 6s from either an iCloud backup or an encrypted iTunes backup.

    If you‘re missing Health data after restoring from an iCloud backup you made with iOS 9

    Take care,