itunes has stopped working on WIndows.

itunes has stopped working on my pc.


I am getting the following error details:

Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 12.3.2.35

Application Timestamp: 5673a11b

Fault Module Name: StackHash_14fe

Fault Module Version: 6.1.7601.18247

Fault Module Timestamp: 521eaf24

Exception Code: c0000374

Exception Offset: 00000000000c4102

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: 14fe

Additional Information 2: 14fe90f6ca4245f488ce26c9ba82fbf4

Additional Information 3: d0f9

Additional Information 4: d0f90e57f37849c6c49bcb81c31edb85

iPad (4th gen) Wi-Fi

Posted on Jan 12, 2016 10:34 AM

Reply
1 reply

Jan 12, 2016 1:16 PM in response to TimmyD911

For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.




Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.




tt2

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itunes has stopped working on WIndows.

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