iphone 6 with ios 9.2 not recognized in windows

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Level 1

8 points

iphone 6 with ios 9.2 not recognized in windows

hi there all.

If someone could assist please.

I updated my iphone 6 to the ios 9.2 and when I connect the usb cable to the USB port on my laptop, the phone is not recognized in itunes and neither in the windows.

iPhone 6, iOS 9.2

Posted on Jan 12, 2016 11:52 AM

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Answer 1

Limnos

Level 10

411,061 points

Jan 12, 2016 12:03 PM in response to Iiasonos

Are you asking about a Windows computer?

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Answer 2

Iiasonos Author

Level 1

8 points

Jan 12, 2016 12:23 PM in response to Limnos

Yes. I am using Windows 7 64bit

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Answer 3

Limnos

Level 10

411,061 points

Jan 12, 2016 12:48 PM in response to Iiasonos

I will request your topic be relocated to the iTunes for Windows forum.

iOS: Device not recognized in iTunes for Windows - http://support.apple.com/kb/TS1538

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Answer 4

turingtest2

Level 10

272,707 points

Jan 12, 2016 1:33 PM in response to Iiasonos

Try the following:

Open Control Panel > Device Manager
Plug in your device
Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
Right-click and select Update Driver Software...
Click Browse my computer for driver software
Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
Click Let me pick from a list of device drivers on my computer
Click Apple Mobile Device USB Driver
Click Next, then Close and exit Device Manager

Or try iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

tt2

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