Cafe118

Q: Earplugs or phone?

I got some new, off brand earplugs, and every time I move or the cord moves my phone will go to Siri, fast fast forward a song, change songs, pause, ect. This has also happened with other earplugs but I don't know if it's because of the earplugs or just the phone itself (a regular 6) I've had the phone for a year now. I've tried resetting my phone and reset my settings it none of that has worked. I have also had some other problems with my phone lately (vibration is weird) and that makes me think maybe it's the phone and not the brand of earplugs.

iPhone 6, iOS 9.2

Posted on Jan 12, 2016 10:27 PM

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Q: Earplugs or phone?

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  • by brenden dv,

    brenden dv brenden dv Jan 14, 2016 9:21 AM in response to Cafe118
    Community Specialists
    Jan 14, 2016 9:21 AM in response to Cafe118

    Hi Cafe118,

     

    Welcome to the Apple Support Communities! I'm sorry to hear you are having these issues with your iPhone. Headsets (both Apple and third party) use the contacts in the headphone port for signaling things like changing songs or Siri activation, so if you continue to have intermittent but persistent issues, you may want to check the port for any debris as well as test it with a known-good pair of headphones (preferably the Apple included ones). You may find the troubleshooting steps outlined in the following article helpful:

     

    If your headset isn't working - Apple Support

     

    Regards