Cannot send email from IPHONE

Question

Cannot send email from IPHONE

I have always been able to send mail from my Apple account on my Iphone until today when it has stopped without me knowingly changing anything.

I have tried turning the Wifi off in case our network guy had been playing with something and a test email I sent a few moments ago has now gone it took ages. Emails sent with Wifi turned on just don't go. I will try this when connected to another wifi network but it's not looking good.

I don't want to reset the phone to factory defaults. I've tried removing the Icloud account - made no difference. Emails sent on the device from other email accounts send without a problem whether connected to wifi or via phone data.

Please note this is on an IPHONE 6 not a MAC.

An error message will popup after a very long time 15 minutes or so, saying "Connection to the outgoing server "p23-smtp.mail.me.com" failed. Additional Outgoing mail servers can be configured in Settings>Mail, Contacts, Calendars"

Any help will be gratefully received.

iPhone 6, iOS 9.2

Posted on Jan 13, 2016 8:31 AM

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Answer 1

Jan 13, 2016 8:34 AM in response to BlackLight650

The easiest solution is to delete the iCloud email account, reboot the phone, and adding it back.

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Answer 2

Jan 13, 2016 8:36 AM in response to Lawrence Finch

Thanks Lawrence I did try that to no avail 😟

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Answer 3

Jan 13, 2016 8:39 AM in response to BlackLight650

Do you have 2 factor authentication enabled on your account? You may need an application-specific password.

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Answer 4

Jan 13, 2016 8:41 AM in response to Lawrence Finch

How would I check for this?

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Answer 5

Jan 13, 2016 8:55 AM in response to BlackLight650

Just tested my Ipad as well and the same problem exists. Thus it must be something wrong with the account itself.

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Answer 6

Jan 13, 2016 10:06 AM in response to BlackLight650

You would know if you enabled 2 factor authentication. iCloud: two-factor authentication

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Answer 7

Jan 14, 2016 12:16 AM in response to Lawrence Finch

It seems to be when I'm connected the Educational Wireless Network "EduRoam". At home and on Arriva Wifi-enabled buses I can send from Icloud>My Phone sans problem. I'll just set gmail as my default then that should resolve it.

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Answer 8

Jan 14, 2016 9:43 AM in response to BlackLight650

My account is doing the same thing. It does it on cellular though (not sure if it's doing it on Wifi). It started when I took my phone to the USA a few days ago and now that I am back home, it is still doing it. I was roaming on T-Mobile and AT&T but even though I was getting the error message, I was still receiving email. The last email I received was yesterday while in the USA, and now home I haven't received any email (possibly I haven't got any), and I can't send email as it fails due to not being able to connect to the server.

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Answer 9

Jan 14, 2016 10:08 AM in response to cerulean_blue__

If it is not an Exchange or iCloud email account you have not entered a password for the outgoing mail server (SMTP). Email accounts need the user ID and password to be entered twice, once for incoming, and once for outgoing. Some cellular carriers provide a built-in SMTP server that does not require a password when you are using cellular data. That it why it might work on cellular but not on WiFi.

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Answer 10

Jan 14, 2016 12:58 PM in response to Lawrence Finch

In my case, it's an iCloud email and has worked though 3 iPhones and has worked since launch day of the iPhone 6 when I bought mine. Mine does not work on cellular, but didn't complain to me when on Wifi at home last night.

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Answer 11

Jan 14, 2016 2:25 PM in response to cerulean_blue__

Delete the account, reboot your phone, and add it back.

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Answer 12

Jan 14, 2016 4:10 PM in response to Lawrence Finch

Magically it solved itself and mine is working again. And it finally sent several email that were stuck in the outbox and wouldn't send earlier today. Wonder if maybe there were just issues the me.com server.

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Answer 13

Jan 14, 2016 4:20 PM in response to cerulean_blue__

It's always possible. There are hundreds of me.com servers, and you can be unlucky and connect with one that is having problems. Here's a useful link to check: http://www.apple.com/support/systemstatus/

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Answer 14

Jan 17, 2016 8:15 PM in response to Lawrence Finch

Well I'm wrong. Mine didn't resolve itself. It only works on wifi and doesn't work on cellular data. It stopped working on cellular data when I was in the USA and still doesn't work on cellular back in Canada.

It seems I'm not able to delete only my iCloud email and set up again. I guess I would have to delete the entire iCloud account from settings and add it again. I'm likely going to try that, but am tired right now so want to make sure I won't cause any problems by doing so...(mess up family sharing or something like that)

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Answer 15

LAH007

Level 1

4 points

Sep 23, 2016 6:24 PM in response to BlackLight650

You posted a while back but I've just had exactly the same problem. After googling for 3 hours!!!! and messing around I eventually figured it out:

In settings, then mail, click on the mail account in question, then the IMAP, then (outgoing mail server) SMTP, then primary server then retype your password (that is your mail password). Worked for me....eventually.

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