Tylodge
Level 1 (0 points)

Q: Apple TV hangs when clicking on icons (Netflix, Settings etc)

Apple TV hangs when clicking on icons (Netflix, Settings etc) - Though, I can still use Apple TV to play Netflix from my iPad to the TV.

Apple TV, null

Posted on Jan 13, 2016 8:40 AM

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Tylodge

Q: Apple TV hangs when clicking on icons (Netflix, Settings etc)

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Jan 13, 2016 8:39 AM in response to Tylodge
    Level 10 (103,392 points)
    Apple TV
    Jan 13, 2016 8:39 AM in response to Tylodge

    Welcome to the Apple Community.

     

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    Apple TV 2 or 3

     

    1. Restart the Apple TV (Settings > General > Restart).
    2. Restart the Apple TV by removing ALL the cables for 30 seconds.
    3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    4. Reset the Apple TV (Settings > General > Reset > Reset all settings)
    5. Restore the Apple TV (Settings > General > Reset > Restore)


    Apple TV 4


    1. Restart the Apple TV (Settings > System > Restart).
    2. Restart the Apple TV by removing ALL the cables for 30 seconds.
    3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    4. Reset the Apple TV (Settings > System > Reset > Reset all settings)
    5. Restore the Apple TV (Settings > System > Reset > Restore)

  • by Tylodge,

    Tylodge Tylodge Jan 13, 2016 8:47 AM in response to Winston Churchill
    Level 1 (0 points)
    Jan 13, 2016 8:47 AM in response to Winston Churchill

    oh, well, now I get a totally dark screen after the Apple TV restart step 2 ... the Apple boot shows on the screen for 10 seconds... then total darkness. I guess the Apple TV unit is dead... Will have to buy another one.

  • by Protodd,

    Protodd Protodd Jan 13, 2016 8:50 AM in response to Tylodge
    Level 4 (2,069 points)
    Jan 13, 2016 8:50 AM in response to Tylodge

    You should try an iTunes restore before totally throwing in the towel on the device (unless you just want yo upgrade/replace)

     

    Restore your Apple TV through iTunes - Apple Support