Q: forgotten passcode
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Jan 13, 2016 1:00 PMby AJ397,The phone will need to be erased. The directions are here: https://support.apple.com/en-us/HT204306
-AJ
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Jan 13, 2016 2:25 PMby AJ397,franielou wrote:
hi ive followed your advice on this support page but i cannot connect to itunes is there another way to restart my phone??
If you have Find my iPhone enabled and the phone is connected to wifi or cellular data you can use iCloud. If you don't you will need to borrow a computer with iTunes or visit your local Apple Store so they can restore it. -AJ
Erase your device with iCloud
If you set up Find My iPhone on your iOS device or Mac, you can use iCloud to erase and restore it.
- From another device, go to icloud.com/find.
- If prompted, sign in with your Apple ID.
- Click All Devices at the top of your browser window.
- Select the device you want to erase.
- Click Erase [device] to erase your device and its passcode.
- Now you can either restore from a backup or set up as new.
If your device isn't connected to a Wi-Fi or cellular network, you can't erase it with Find My iPhone.
From above link.
