Starkey Halo - Trulink update 2.2.1 - Problems!

Question

Level 1

4 points

Starkey Halo - Trulink update 2.2.1 - Problems!

Those of you who have Starkey Halos and use the Trulink app: I have just updated today to 2.2.1 and the Soundspace function has gone completely haywire! 😠

Firstly, my saved memories disappeared. This is not a major problem, as I only had a few and I know what the settings in Soundspace were. However, the Soundspace part does not seem to work at all; in fact it makes things worse! I normally use a setting that increases the treble as it makes the sound more comfortable, but all I get is a louder sound (and uncomfortable) no matter where the setting is saved.

Anyone else have these (or any other) problems?

Many thanks

Mike.

Posted on Jan 13, 2016 11:31 AM

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Answer 1

OldGnome

Level 3

813 points

Jan 13, 2016 11:57 AM in response to Doopher

I just updated to 2.2.1. I also saw my saved Soundspace profiles go away, but the information about the update indicated it was trying to solve a Soundspace database problem, so that wasn't too much of a surprise. Soundspace is working fine for me after the update.

Please try the following --

1. Restart your phone. If that doesn't solve it...

2. Remove your hearing aids from the phone and re-pair them

Let us know how things are after the above.

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Answer 2

Doopher Author

Level 1

4 points

Jan 13, 2016 9:16 PM in response to OldGnome

Thanks, OG. Yes, the first thing I did was restart iPhone then un-paired/re-paired Halos. No luck I'm afraid. I will tweet Starkey today, and ask them to look into it.

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Answer 3

Doopher Author

Level 1

4 points

Jan 19, 2016 10:15 AM in response to Doopher

Still no luck with this. SoundSpace is still unusable which is a big problem for me. Even setting the pointer to the bottom/left quadrant of the SoundSpace screen, makes sounds (especially voices) at least twice as loud and unbearably uncomfortable.

May I ask - How many of you guys a) use SoundSpace with the Trulink app, and b) if you do, have you updated to Trulink 2.2.1 and had no problems at all? OldGnome, I know you have had no problems but I'd be interested if it is just me.

Thanks.

Mike

😟

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Answer 4

nascher

Level 1

17 points

Feb 1, 2016 5:55 AM in response to Doopher

same things is happening to me. I am calling my audiologist tomorrow. Its maddening! My settings disappeared which was annoying but I could deal withit. But I went to teh movies today and nearly jumped out of my seat because the sound was unbearably loud even at the lowest level

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