Q: Macbook Pro Retina 2012
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by Carolyn Samit,Jan 13, 2016 6:08 PM
Carolyn Samit
Jan 13, 2016 6:08 PM
in response to Bonnie Gallogly
Level 10
(122,332 points)
Apple MusicCheck your settings in System Preferences > Trackpad
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Jan 14, 2016 1:32 AMby lllaass,What model Mac? One symptom of a swollen battery is problems with the trackpad since it puts pressure on the underside of the trackpad.
- Try resetting the SMC and NVRAM/PRAM
Intel-based Macs: Resetting the System Management Controller (SMC)
- Try starting in Safe Mode. If it does not happen then that means a software problem
OS X: What is Safe Boot, Safe Mode?
- Boot to Recovery and repair the startup disk
OS X: About OS X Recovery - Apple Support
- If it is repairable reinstall the OSX
How to reinstall OS X on your Mac - Apple Support
- If you do not have a backup use disk utility to restore the internal disk to an external disk so you can try to recover data.
Then format the startup disk and do a fresh install of OSX
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
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Jan 14, 2016 3:59 AMby OGELTHORPE,Look for solutions here:
https://support.apple.com/en-us/HT203171
Also occasionally a very thorough cleaning of the trackpad will restore functionality.
Ciao.
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Jan 16, 2016 8:36 AMby Bonnie Gallogly,Thanks lllamas for your links. My computer model is listed in the header of my question. I followed your links for resetting SMC. No luck. I then reset NVRAM and got improvement in curser behavior but still not ideal. When I first started in safe mode the problem remained. I will go back to safe mode and try the Boot to Recovery using your link. I didn't do that the first time. I have a genius bar appointment tomorrow. If there are any other suggestions before my appointment I'll be happy to try but my techie skills are pretty basic. I will refresh my back up now that the curser will allow some input (before my appointment) Thank you again for the information. It was definitely helpful.
