kimberleytune
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Q: Hibernate mode blocks Keyboard and Touchpad

Hey guys, i'm new mac user. I bought my mac few months ago and it was fine during those days. After i had install El capitan it goes bad, when it's on sleep mode and i want to return to use it, the keyboard and touchpad doesn't to work, only i have to do is restart once and it should be fixed. I have a bad feel every time i restart it because of my hard drive maybe it will broke or corrupt my files and i have many thing saved in my machine so does anyone can help me?

 

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MacBook Pro (Retina, 15-inch, Mid 2014), OS X El Capitan (10.11.2)

Posted on Jan 14, 2016 12:06 AM

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kimberleytune

Q: Hibernate mode blocks Keyboard and Touchpad

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  • by alex_h1,

    alex_h1 alex_h1 Jan 15, 2016 11:08 AM in response to kimberleytune
    Community Specialists
    Jan 15, 2016 11:08 AM in response to kimberleytune

    Hi Kimberly,

     

    I see that you're using a new MacBook Pro, and when you try to wake it up from sleep, you're unable to.  I know this must be frustrating, especially since this is a new computer for you, so I'd like you to please follow through the directions outlined below.

     

    If your Mac doesn't wake when you expect

    Your Mac might pause a few seconds before it wakes up. If it doesn't seem to wake at all, check for these possibilities:

    • Your screen brightness might be turned down.
    • If you're using an external display, your display might be turned off. 
    • Your Mac might be in safe sleep. To wake from safe sleep, press the power button.
    • Check for a sleep indicator light, if applicable, and make sure that your Mac isn't turned off.

    If the previous steps don't work

    These additional steps may help identify or resolve the issue: 

    • Reset the SMC.
    • Reset NVRAM.
    • Disconnect external devices other than your Apple keyboard, mouse, and display. If that resolves the issue, gradually reconnect your devices, testing each time, until you find the device that is interfering with sleep. Then check the documentation that came with the device, or contact the device manufacturer.
    • Start up in Safe Mode to see if the issue is related to non-Apple startup items, login items, or kernel extensions. 
    • Try to isolate the issue by using another user account. 

    If your Mac doesn‘t sleep or wake when expected

     

     

    Take care.