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Helpful answers
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Jan 14, 2016 2:00 AM in response to TJSC123by D.Cohen,Try to restart/reset your device. This won't delete your data stored on this device.
- Press and hold the Sleep/Wake button
- Press and hold on the Home button
- Keep holding both buttons until the display turns off and back on with Apple logo on it.
Alternatively, you may go to Settings - General - Reset - Reset All Settings
Also, take a look at these Apple Support articles:
Link your iPhone number and Apple ID to use iMessage and FaceTime - Apple Support
If you get an error when trying to activate iMessage or FaceTime - Apple Support