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Helpful answers
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Jan 14, 2016 5:20 AM in response to LenaJohaby D.Cohen,Try to reset your device. This won't delete your data stored on this device.
- Press and hold the Sleep/Wake button
- Press and hold on the Home button
- Keep holding both buttons until the display turns off and back on with Apple logo on it.
Alternatively, you may go to Settings - General - Reset - Reset All Settings
If this does not help, restore your device to factory settings. Note that this will erase the data from your device.
Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.
Make sure you haven't restricted some features of your device.
Use Restrictions on your iPhone, iPad, and iPod touch - Apple Support