iMac unresponsive on wake-up panic report

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iMac unresponsive on wake-up panic report

Hi,

I recently installed El Capitan on my 2 machines, a Macbook Pro and an iMac (27", late 2012).

To have a clean install, I did it through booting on a USB key, formatting the drive, installing El Capitan, and installing all my apps.

The apps installed are the same on both machines, only difference is that the iMac is booting from an external SSD drive connected on a thunderbolt port, but it is working like this since 2 years (the genuine hard disk is used exclusively for data).

The macBook is working perfectly. But I have some serious issues with the iMac. When I leave it a few hours and come back to work on it, I have one of this cases:

I cannot login, I have the spinning wheel immediately and I cannot enter my password
or I can enter my password, but then the spinning wheel appears before any app is displayed, and I am also stuck
or sometimes the apps appear, but as soon as I try to work on one of them, it either freezes or disappears. I can not even access the menu to do a shutdown, the menu items are displayed, but clicking on them does nothing. If I try to use spotlight (I wanted to launch Activity Monitor), the window to enter my search term appears, but as soon as I type a single character, the window disappears, as well as the magnifying glass icon in the top bar 😕

In any of these cases, my only option is to switch off the iMac and restart it. Then it works without problem, until I let it sleep...

Earlier this week, when I was working on my iMac (after a restart of course), it crashed. I was able to copy the panic report and send it by e-mail, I hope it can give some information about the nature of the issue. Here it is:

Anonymous UUID: ????????????????????????

Mon Jan 11 09:44:07 2016

*** Panic Report ***

panic(cpu 3 caller 0xffffff7fa5ae2165): NVRM[0/1:0:0]: Read Error 0x006100c0: CFG 0x0fe010de 0x00100000 0x00000000, BAR0 0x103e00000 0xffffff92f29e6000 0x0e7200a2, D3, P0/4

Backtrace (CPU 3), Frame : Return Address

0xffffff82ed5fb7f0 : 0xffffff8024cde792

0xffffff82ed5fb870 : 0xffffff7fa5ae2165

0xffffff82ed5fb930 : 0xffffff7fa5bafe64

0xffffff82ed5fb970 : 0xffffff7fa5d81ac7

0xffffff82ed5fb980 : 0xffffff7fa5b81f8c

0xffffff82ed5fb9a0 : 0xffffff7fa5c61cc1

0xffffff82ed5fb9f0 : 0xffffff7fa5abe818

0xffffff82ed5fba70 : 0xffffff7fa5abe57b

0xffffff82ed5fbb20 : 0xffffff7fa5ae6c2c

0xffffff82ed5fbd20 : 0xffffff7fa5ae8668

0xffffff82ed5fbe10 : 0xffffff7fa5c7f020

0xffffff82ed5fbe50 : 0xffffff7fa5a94f3a

0xffffff82ed5fbe80 : 0xffffff7fa5a3efcd

0xffffff82ed5fbea0 : 0xffffff80252bac13

0xffffff82ed5fbf00 : 0xffffff8024d12afa

0xffffff82ed5fbfb0 : 0xffffff8024dcbf77

Kernel Extensions in backtrace:

com.apple.iokit.IOGraphicsFamily(2.4.1)[48AC8EA9-BD3C-3FDC-908D-09850215AA32]@0 xffffff7fa5a32000->0xffffff7fa5a6cfff

dependency: com.apple.iokit.IOPCIFamily(2.9)[6ADFE830-2986-35D2-8C2F-6ABEDBC94F6A]@0xffffff 7fa552c000

com.apple.nvidia.driver.NVDAResman(10.0.8)[57B619C4-A94E-341E-A276-5C4F83341C49 ]@0xffffff7fa5a90000->0xffffff7fa5d09fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[6ADFE830-2986-35D2-8C2F-6ABEDBC94F6A]@0xffffff 7fa552c000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[814A7F4B-03EF-384A-B205-9840F0594421]@0xff ffff7fa5a79000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[48AC8EA9-BD3C-3FDC-908D-09850215AA32]@0 xffffff7fa5a32000

dependency: com.apple.AppleGraphicsDeviceControl(3.12.6)[F211EB28-182A-34BB-A610-87667618F9 25]@0xffffff7fa5a89000

com.apple.nvidia.driver.NVDAGK100Hal(10.0.8)[EB8A5980-AB59-368A-8244-60A00C7A93 3C]@0xffffff7fa5d15000->0xffffff7fa5ec3fff

dependency: com.apple.nvidia.driver.NVDAResman(10.0.8)[57B619C4-A94E-341E-A276-5C4F83341C49 ]@0xffffff7fa5a90000

dependency: com.apple.iokit.IOPCIFamily(2.9)[6ADFE830-2986-35D2-8C2F-6ABEDBC94F6A]@0xffffff 7fa552c000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

15C50

Kernel version:

Darwin Kernel Version 15.2.0: Fri Nov 13 19:56:56 PST 2015; root:xnu-3248.20.55~2/RELEASE_X86_64

Kernel UUID: 17EA3101-D2E4-31BF-BDA9-931F51049F93

Kernel slide: 0x0000000024a00000

Kernel text base: 0xffffff8024c00000

__HIB text base: 0xffffff8024b00000

System model name: iMac13,2 (Mac-FC02E91DDD3FA6A4)

System uptime in nanoseconds: 4564104468168

last loaded kext at 2491149071194: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7fa7f6f000, size 32768)

last unloaded kext at 2573466927003: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7fa7f6f000, size 32768)

loaded kexts:

com.vmware.kext.vmioplug.15.1.7 15.1.7

com.vmware.kext.vmx86 0327.22.37

com.vmware.kext.vmnet 0327.22.37

com.vmware.kext.vsockets 90.8.0

com.vmware.kext.vmci 90.8.1

com.apple.filesystems.afpfs 11.0

com.apple.nke.asp-tcp 8.0.0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AGPM 110.20.21

com.apple.driver.ApplePlatformEnabler 2.6.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyDriver 272.51.3

com.apple.driver.AppleHDA 272.51.3

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.3f4

com.apple.GeForce 10.0.8

com.apple.iokit.IOBluetoothSerialManager 4.4.3f4

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleBacklight 170.8.3

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleIntelHD4000Graphics 10.1.2

com.apple.driver.AppleIntelFramebufferCapri 10.1.2

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 38

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.driver.AppleSDXC 1.7.0

com.apple.iokit.AppleBCM5701Ethernet 10.1.12

com.apple.driver.AirPort.Brcm4360 1020.17.1a1

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.security.SecureRemotePassword 1.0

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 272.51.3

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.3f4

com.apple.iokit.IOSerialFamily 11

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.nvidia.driver.NVDAGK100Hal 10.0.8

com.apple.nvidia.driver.NVDAResman 10.0.8

com.apple.iokit.IOBluetoothFamily 4.4.3f4

com.apple.driver.CoreCaptureResponder 1

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleHDAController 272.51.3

com.apple.iokit.IOHDAFamily 272.51.3

com.apple.iokit.IOAudioFamily 204.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleThunderboltEDMSink 4.1.1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IOSurface 108.0.1

com.apple.iokit.IOAcceleratorFamily2 203.14

com.apple.AppleGraphicsDeviceControl 3.12.6

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.AppleHIDKeyboard 181

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

com.apple.driver.AppleThunderboltDPOutAdapter 4.1.3

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 4.0.4

com.apple.iokit.IOThunderboltFamily 5.1.0

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.iokit.IO80211Family 1110.26

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBXHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.1

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: iMac13,2, BootROM IM131.010A.B09, 4 processors, Intel Core i5, 2,9 GHz, 24 GB, SMC 2.11f14

Graphics: NVIDIA GeForce GTX 660M, NVIDIA GeForce GTX 660M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136

Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)

Bluetooth: Version 4.4.3f4 16616, 3 services, 27 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@195,0,0

Serial ATA Device: APPLE HDD WDC WD10EALX-408EA0, 1 TB

Serial ATA Device: SanDisk SSD U100 256GB, 256,06 GB

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB 3.0 Bus

USB Device: USB3.0 Hub

USB Device: Back-UPS ES 700G FW:871.O3 .I USB FW:O3

USB Device: USB2.0 Hub

USB Device: Keyboard Hub

USB Device: USB Receiver

USB Device: Apple Keyboard

USB Device: DYMO LabelWriter DUO

Thunderbolt Bus: iMac, Apple Inc., 23.4

Thunderbolt Device: Rugged mini, LaCie, 3, 5.4

Do you have an idea of what can be causing these issues?

Regards,

Patrick

iMac, OS X El Capitan (10.11.2)

Posted on Jan 14, 2016 4:54 AM

Reply

Answer 1

Best reply

Linc Davis

Level 10

209,547 points

Jan 14, 2016 12:37 PM in response to pjollain

The graphics processor seems to be faulty. It's not unusual for such a fault to be manifested for the first time after a system upgrade.

Make a "Genius" a ppointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

Reply

Answer 2

SeaPapp

Level 7

26,486 points

Jan 14, 2016 12:40 PM in response to pjollain

I agree with the above but before you cart it off try resetting the NVRAM How to Reset NVRAM on your Mac - Apple Support

and SMC Resetting the System Management Controller (SMC) on your Mac - Apple Support

Reply

Answer 3

pjollain Author

Level 1

0 points

Jan 14, 2016 12:38 PM in response to Linc Davis

Thanks for your advice. I will first try the solution proposed below, as it's easier. If it does not work, I will bring it for repair, even if I don't understand how a software installation can break a graphic processor 😕

Reply

Answer 4

pjollain Author

Level 1

0 points

Jan 14, 2016 12:40 PM in response to SeaPapp

I have made the 2 resets you mentioned. Cross fingers, let's see after a few hours if the iMac is still alive...

Reply

Answer 5

pjollain Author

Level 1

0 points

Jan 20, 2016 2:09 AM in response to pjollain

Hi,

An update on this issue. I reset NVRAM and SMC, but it changed absolutely nothing, the iMac was unusable the next time I woke it up.

Before bringing the iMac to a repair center, I made an interesting experiment: I installed the caffeine utility to prevent the iMac to go in sleep mode. In this mode, I was able to use my iMac during more than 48 hours without experiencing a single problem.

Does this contradict the hypothesis of a hardware failure?

Patrick

Reply

Answer 6

SeaPapp

Level 7

26,486 points

Jan 20, 2016 3:21 AM in response to pjollain

The panic report indicates that software isn't the problem. It's possible that your external boot drive setup is the problem, maybe it's not waking up properly. You should install the OS on the internal drive and boot from it to test.

BTW it's not necessary or advised to install a third party app, Caffeine, to do what you can do in your system settings. Third party stuff just introduces the chance for more problems.

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