hi, does anyone know what a blue ball....

hi, does anyone know what a blue ball....instead of a colorful one on your screen means? thanks feather6868

MacBook Pro (15-inch Mid 2012), OS X Mavericks (10.9.5)

Posted on Jan 14, 2016 9:15 AM

Reply
17 replies

Jan 14, 2016 3:13 PM in response to BobTheFisherman

🙂 Hi BobTheFisherMan, Sorry it so long to get back to you had to step out for awhile...I did the EtreCheck like you wanted me too. I noticed the adobe is back in there for some reason and this is after you told me to get rid of it which I did. How is that possible?😕 Well here is it..... I hope you can look and see what's going on and help me out:) your the best thanks BoB🙂

EtreCheck version: 2.6.6 (226)

Report generated 1/14/16, 5:43 PM

Runtime 3:04

Download EtreCheck from http://etrecheck.com


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information:(What does this mean?)

MacBook Pro (15-inch, Mid 2012)

[Click for Technical Specifications]

[Click for User Guide]

MacBook Pro - model: MacBookPro9,1

1 2.3 GHz Intel Core i7 CPU: 4-core

4 GB RAM Upgradeable

[Click for upgrade instructions]

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 149 - SN = D863163R1XUDGDLBQ


Video Information:(What does this mean?)

Intel HD Graphics 4000

Color LCD 1440 x 900

NVIDIA GeForce GT 650M - VRAM: 512 MB


System Software:(What does this mean?)

OS X Mavericks 10.9.5 (13F1507) - Time since boot: about 7 hours


Disk Information:(What does this mean?)

APPLE HDD HTS547550A9E384 disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 499.11 GB (439.43 GB free)


HL-DT-ST DVDRW GS31N ()


USB Information:(What does this mean?)

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver


Thunderbolt Information:(What does this mean?)

Apple Inc. thunderbolt_bus


Gatekeeper:(What does this mean?)

Mac App Store and identified developers


System Launch Agents:(What does this mean?)

[loaded] com.apple.RemoteDesktop.plist - Invalid signature!

[loaded] com.apple.screensharing.MessagesAgent.plist - Invalid signature!


Launch Agents:(What does this mean?)

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]


Launch Daemons:(What does this mean?)

[loaded] com.adobe.ARMDC.Communicator.plist [Click for support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.malwarebytes.MBAMHelperTool.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] jp.co.canon.MasterInstaller.plist [Click for support]


User Launch Agents:(What does this mean?)

[loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Click for support]


User Login Items:(What does this mean?)

iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Google Chrome Application Hidden (/Applications/Google Chrome.app)

AMBER'S INSTAGRAM Document (~/Documents/AMBER'S INSTAGRAM)

Skype Application (/Applications/Skype.app)

AdobeResourceSynchronizer Application Hidden (~/.Trash/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)


Other Apps:(What does this mean?)

[running] [0x0-0x7007].com.google.Chrome

[running] com.etresoft.EtreCheck.85568

[loaded] com.google.Chrome.53184

[running] com.microsoft.Word.36816

[running] com.microsoft.autoupdate.fba.35232

[running] jp.co.canon.ij.scanutility2.CIJSUAgent


Internet Plug-ins:(What does this mean?)

FlashPlayer-10.6: Version: 20.0.0.267 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

AdobePDFViewerNPAPI: Version: 15.010.20056 - SDK 10.8 [Click for support]

AdobePDFViewer: Version: 15.010.20056 - SDK 10.8 [Click for support]

Flash Player: Version: 20.0.0.267 - SDK 10.6 [Click for support]

EPPEX Plugin: Version: 10.0 [Click for support]

Default Browser: Version: 537 - SDK 10.9

PepperFlashPlayer: Version: 20.0.0.267 - SDK 10.6 [Click for support]

SharePointBrowserPlugin: Version: 14.5.8 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

iPhotoPhotocast: Version: 7.0


3rd Party Preference Panes:(What does this mean?)

Flash Player [Click for support]


Time Machine:(What does this mean?)

Time Machine not configured!


Top Processes by CPU:(What does this mean?)

3% WindowServer

3% fontd

2% kernel_task

1% identityservicesd

0% mdworker(5)


Top Processes by Memory:(What does this mean?)

1.36 GB com.apple.WebKit.WebContent(15)

497 MB kernel_task

82 MB Safari

49 MB WindowServer

41 MB Google Chrome


Virtual Memory Information:(What does this mean?)

19 MB Free RAM

2.63 GB Used RAM (367 MB Cached)

0 B Swap Used


Diagnostics Information:(What does this mean?)

Jan 14, 2016, 10:09:06 AM /Library/Logs/DiagnosticReports/Skype_2016-01-14-100906_[redacted].hang

Jan 14, 2016, 10:04:37 AM Self test - passed

Jan 14, 2016 5:44 PM in response to feather6868

you may have too many running apps at once - using up all your real RAM will certainly slow things down to a crawl

Use Activity Monitor on your Mac - Apple Support

choosing [Memory] tab and sort to see what is gobbling it all up


try quitting everything that you are not using with an "immediate" need - browser + email, for example -- only launch any others as needed and Quit when done

Jan 14, 2016 5:32 PM in response to feather6868

You have 4GB RAM. Should be plenty to run Mavericks plus 2 or 3 RAM hungry apps with no impact. When you get everything you want open for "instant access", you are basically shooting yourself in the foot (NOT ultimately saving time)


A plan might be:

  • Open only your MAIN app (a browser?)
  • add Opening apps one at a time - utilize your normal WorkFlow
  • when you start getting a BBoD or blueSpinner, you MAY have discovered your limit of what you can reasonably do

Jan 14, 2016 9:44 AM in response to BobTheFisherman

Hi Bob, I was on eBay earlier and you know how sometimes we or at least I do, I get this round colorful ball that goes in circles real fast it usually happens when my computer is slow which is. But this time the ball is one color Blue? On the eBay Screen and on my email screen Im surprised Im able to type a message to you? It will not allow me to do anything on those web sites? any idea what it could be? my computer has been running slow don't know why? don't have much on it other then the dup's I have to clean them up. That's time consuming...but i have to do it soon because my pc is so slow its driving me crazy. thanks for your reply Bob🙂

Jan 14, 2016 10:11 AM in response to BobTheFisherman

Hi Bob,

When You ask what device? Im new at this. I assume that you the community sees what I see???? under my question I have my device name MacBook Pro 15" using maverick 9.5 can the public see this? thanks for sending the writing an effective question I will read it because I don't know how all this works yet. I see that there are so many views but no replies and don't know why? 😕 I'm doing something wrong that's for sure. BobTheFisherman, I thank you for answering me and helping me when no one else would🙂 I will get busy and do my homework or the community before I ask any more questions😉 again thanks Bob

Jan 14, 2016 10:22 AM in response to feather6868

You are not doing anything wrong. As people read your post they will provide suggestions.


There are many reasons for a slow computer including, adware, malware, insufficient free disk space, not enough RAM, failing hard drive, running antivirus software, ...


Try installing, running, then posting the results of etrecheck here. This will provide us visibility into the configuration of your computer and installed apps which may be contributing to your issue.

Jan 14, 2016 10:26 AM in response to feather6868

feather6868 wrote:


Hi Bob, I was on eBay earlier and you know how sometimes we or at least I do, I get this round colorful ball that goes in circles real fast it usually happens when my computer is slow which is. But this time the ball is one color Blue? On the eBay Screen and on my email screen Im surprised Im able to type a message to you? It will not allow me to do anything on those web sites? any idea what it could be? my computer has been running slow don't know why? don't have much on it other then the dup's I have to clean them up. That's time consuming...but i have to do it soon because my pc is so slow its driving me crazy. thanks for your reply Bob🙂


Bob has you covered on the Slow Mac issue...


Website Custom CURSOR may be the reason for the "blue ball"?

http://stackoverflow.com/questions/1144836/css-cursor-customization

Jan 14, 2016 3:06 PM in response to BobTheFisherman

Hi Bob,

When You ask what device? Im new at this. I assume that you the community sees what I see???? under my question I have my device name MacBook Pro 15" using maverick 9.5 can the public see this? thanks for sending the writing an effective question I will read it because I don't know how all this works yet. I see that there are so many views but no replies and don't know why? 😕 I'm doing something wrong that's for sure. BobTheFisherman, I thank you for answering me and helping me when no one else would🙂 I will get busy and do my homework or the community before I ask any more questions😉 again thanks Bob

Jan 14, 2016 5:19 PM in response to ChitlinsCC

Hi ChitlinsCC,

I do work with allot tabs/windows open all the time... it's a habit😐 I go back and forth allot between them...the work I do the side as a hobby I have to jump between different pages... but I guess I don't have a choice because its driving me crazy, that's how slow my pc is.And there is no reason for it I have so much space on it. thanks for the reply and the advice.. feather6868

Jan 14, 2016 5:59 PM in response to feather6868

You are running Mavericks with the minimum 4 GB RAM recommended; all newer OS versions should have a minimum of 4 GB - if you want to do something other than very light browsing or word processing, increasing your RAM is advisable. I would check into maxing your RAM - I have the same model and it runs much better with 8 GB (2 x 4 GB); get it from one of the two most recommended RAM vendors: OWC (macsales.com) or Crucial. Both sites will help in figuring out what you need and OWC has install videos (it's very simple to do).


Open your Activity Monitor (in Applications > Utilities) and post a screenshot of the graph when your Memory tab is selected - it will show how much RAM is being used and how much is free.


According to the report, you do not have Time machine set to do backups? Not a good idea; you should look into doing regular backups as you never know if/when something may go wrong.

Jan 14, 2016 6:04 PM in response to ChitlinsCC

Hi ChitlinsCC,

I do work with allot tabs/windows open all the time... it's a habit😐 I go back and forth allot between them...the work I do the side as a hobby I have to jump between different pages... but I guess I don't have a choice because its driving me crazy, that's how slow my pc is.And there is no reason for it I have so much space on it. thanks for the reply and the advice.. feather6868

Jan 14, 2016 6:53 PM in response to feather6868

Well, that shows how much they know - not much. I'd question why he is still allowed to sell computers telling customers they do not need a backup.


You should back up your system and files - if there is a problem or hard drive problem, you may have to erase and reinstall - that's fine for the OS, but you would lose your files, movies, etc. So, have a backup. Time Machine is built in (Applications folder) - you will need an external hard drive for your backup; the size should be 2 - 3 times the size of your hard drive. For hard drives, you can check out OWC:


http://eshop.macsales.com/shop/firewire/EliteALmini/eSATA-FW800-FW400-USB


I've got 2 of those and 2 of these:


http://eshop.macsales.com/shop/firewire/1394/USB/EliteAL/eSATA_FW800_FW400_USB


You will need to format any new hard drive so it will work with your Mac - use Disk Utility (Applications > Utilities) to partition and format the drive. During that process, whatever software was on the drive will be erased. That is fine - external hard drives do not need any software or drivers to work; they do need to be formatted as Mac OS Extended (Journaled) with a GUID Partition scheme (under the Partition tab > Options).


After that,launch Time Machine and it will start backing up automatically; the first one will take quite a while. After that, it will just update.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

hi, does anyone know what a blue ball....

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