Apple watch never charge!

my Apple Watch battery is dead and I could not charge it!


all I get is red charging cable symbol like the one in the picture,


User uploaded file



when connect it to the charger it turned to green, I kept it like this over night and nothing changed (when connected green, when disconnected red)


User uploaded file


keep in mind that I tried to reset it but I could not (pressing the crown and the side button for more that 10 sec)

Apple Watch, watchOS 2

Posted on Jan 15, 2016 3:31 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 15, 2016 3:41 AM

Hi


The red symbol indicates that your watch battery is still very low and needs to be charged.


As you have already tried to do that, you may have a faulty charging cable, adapter and/or watch.


Check that:


  • All plastic wrapping has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).
  • The back of your Apple Watch and the concave head of the charging cable are each clean and dry (clean them with a lint-free cloth and retry).
  • The charging head is directly aligned with the back of the watch and is touching it fully (some stands might hinder this).
  • You are using only the genuine Apple Magnetic Charging Cable.
  • When plugging into mains power:
    • You are using a genuine Apple USB Power Adapter.
    • Besides the adapter that is supplied with the watch, the cable can also be used with the Apple 5W (iPhone) or 12W (iPad) USB Power Adapter - test with these if you have them.
    • Apple-certified (MFi) third-party 5W power adapter and/or magnetic charging module.
  • When charging via USB, ensure that:
    • You use a USB 2.0 or 3.0 port.
    • The computer remains on and awake.
    • The cable is plugged directly into the computer (not into, for example, an external keyboard).
11 replies
Question marked as Top-ranking reply

Jan 15, 2016 3:41 AM in response to abdulaziz_alsubaie

Hi


The red symbol indicates that your watch battery is still very low and needs to be charged.


As you have already tried to do that, you may have a faulty charging cable, adapter and/or watch.


Check that:


  • All plastic wrapping has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).
  • The back of your Apple Watch and the concave head of the charging cable are each clean and dry (clean them with a lint-free cloth and retry).
  • The charging head is directly aligned with the back of the watch and is touching it fully (some stands might hinder this).
  • You are using only the genuine Apple Magnetic Charging Cable.
  • When plugging into mains power:
    • You are using a genuine Apple USB Power Adapter.
    • Besides the adapter that is supplied with the watch, the cable can also be used with the Apple 5W (iPhone) or 12W (iPad) USB Power Adapter - test with these if you have them.
    • Apple-certified (MFi) third-party 5W power adapter and/or magnetic charging module.
  • When charging via USB, ensure that:
    • You use a USB 2.0 or 3.0 port.
    • The computer remains on and awake.
    • The cable is plugged directly into the computer (not into, for example, an external keyboard).

Jan 15, 2016 3:44 AM in response to Jonathan UK

All plastic wrapping has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).

yes

The back of your Apple Watch and the concave head of the charging cable are each clean and dry (clean them with a lint-free cloth and retry).

yes

The charging head is directly aligned with the back of the watch and is touching it fully (some stands might hinder this).

yes

You are using only the genuine Apple Magnetic Charging Cable.

yes (this is the same cable I used for the past 3 months)

When plugging into mains power:

  • You are using a genuine Apple USB Power Adapter.

yes (and I tried to connect it to my Macbook pro USB port)

  • Besides the adapter that is supplied with the watch, the cable can also be used with the Apple 5W (iPhone) or 12W (iPad) USB Power Adapter - test with these if you have them.
  • tried with three adapters, no luck

    When charging via USB, ensure that:

    • You use a USB 2.0 or 3.0 port.
    • The computer remains on and awake.
    • The cable is plugged directly into the computer (not into, for example, an external keyboard).

    yes

    If your Apple Watch is out of battery power, you may need to wait for a few minutes before the green lightning bolt appears (confirming that charging has started).

    it shows green bolt with cable symbol like the image above.

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    Apple watch never charge!

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