alli_i
Level 1 (0 points)

Q: I've relaunched Finder but still can't see folders

Hello!  I've read a few posts about getting help to get Finder working but still not happening.  I have relaunched it several times but nothing.  Any ideas?

MacBook Pro

Posted on Jan 15, 2016 8:17 AM

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alli_i

Q: I've relaunched Finder but still can't see folders

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  • by jeremy_v,

    jeremy_v jeremy_v Jan 16, 2016 1:53 PM in response to alli_i
    Community Specialists
    Jan 16, 2016 1:53 PM in response to alli_i

    Hello alli_i,
     

    Thanks for contributing to the Apple Support Communities.
     

    It looks like you don't see folders in Finder on your Mac. Do you see files, or is Finder completely blank?
     

    First, I'd recommend Using Disk Utility to verify or repair disks. If your disk appears to be ok, next try starting up in safe mode to see if the same thing happens:
     

    Try starting your Mac in Safe Mode. Restart your computer. Hold the Shift key when you hear the startup sound. Release the Shift key when you see the Apple logo appear. This starts your Mac in Safe Mode. Safe mode performs a directory check of your startup disk, and removes some cache data. After your Mac finishes starting up, restart your Mac normally (without holding the Shift key) and see if the issue is resolved.
     

    From How to test an issue in another user account on your Mac.


    Let us know the results of these tests as well as where the folders are located (EG. on your Macintosh HD? On an external drive?) and we may be able to help you get closer to a solution. 
     

    Sincerely.