I recently purchased an album on my iPhone then removed it to create more space on the phone. Now it is no where to be found despite looking in my iTunes Library on my Mac, Phone and in my iTunes Store Purchase History. The odd thing is when I go to the iTunes store and click on the album, is shows as 'Purchased'.
Can anyone assist me in restoring this music to my library?
iPhone 5s, iOS 9.1
Click on your name at the top of iTunes window, then click Purchases. This takes you to the iTunes Store Purchased screen, where you can download past purchased made with your Apple ID (the one use to sign in). Set the Purchased screen to show Music - Not in My Library - Albums. Find the album and click the cloud with down-arrow symbol.
The album does not appear here at all -- the artist's name does not even appear in the list on the lefthand side of the screen.
Is there an alternative?
Do you subscribe to Apple Music? If you do, when you downloaded the album on the iPhone, are you sure you purchased it from the iTunes Store (to own the album)? Maybe you downloaded the album from Apple Music (as "subscribed" songs), and later remove those songs from iPhone. I ask, because you said it was not in your Purchase History (as seen in iTunes Account Info screen). Look in your email to see if you received a receipt from Apple for the album purchase; the subject line is Your receipt from Apple (and also look in the billing record online of the linked credit card).
If you never paid for it, just buy it (again). If you did pay for it, you should contact the "official" Apple customer support for the iTunes Store
Hi Kenichi -- Thank you for that link!
I chatted with the support team and they informed me that I unintentionally hid all my purchases and that's why the album wasn't appearing. For those with the same issue, follow this link;
Hide and unhide purchases in iTunes or iBooks on your Mac or PC - Apple Support
Purchased Album | Not in Library
