Apple Music on iOS 9.2 "Media Format Not Supported"

I am getting "Cannot Open, This media format is not supported" error message when I try to listen on my WIFI network. It works fine on cell phone 4G. It seems that I am not the only one experiencing this. Does anyone know how to fix this?

Posted on Jan 15, 2016 8:20 PM

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Posted on Sep 30, 2017 6:50 AM

To fix the “music not supported” issue, you’ll need to remove the song from the device by picking “remove downloads” (DO NOT DELETE IT FROM THE LIBRARY). When you see the cloud next to the song, press on the cloud to redownload the song from icloud. The song should play.


The issue is actually in the initial restore of the phone and is common with restoring from itunes. If you remove it from the device and put it back on the phone via icloud, it will work.

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Question marked as Top-ranking reply

Sep 30, 2017 6:50 AM in response to jchong

To fix the “music not supported” issue, you’ll need to remove the song from the device by picking “remove downloads” (DO NOT DELETE IT FROM THE LIBRARY). When you see the cloud next to the song, press on the cloud to redownload the song from icloud. The song should play.


The issue is actually in the initial restore of the phone and is common with restoring from itunes. If you remove it from the device and put it back on the phone via icloud, it will work.

Jan 17, 2016 7:18 AM in response to jchong

Hi, jchong.


Thank you for visiting Apple Support Communities.


I understand you are receiving an error when attempting to play media on Apple Music. Let's start with going through the steps related to iOS in the article below.


Advanced steps for fixing issues with iTunes Store connection


Since Apple Music works while connected to the cellular data network, the next step would be troubleshooting your Wi-Fi network. You may also want to make sure that your Wi-Fi network settings have been optimized per the recommended settings below.


TCP and UDP ports used by Apple software products


Recommended settings for Wi-Fi routers and access points


Cheers

Jan 24, 2016 4:33 PM in response to Ummto2

After calling Apple support, seems that the following procedure may solve the problem.


1. Power off home WIFI and routers.

2. Exit/quit Music app on iPhone.

3. Reset iOS network settings--

https://support.apple.com/en-ap/HT204051

4. Power on home WIFI and routers.


It seems to help getting rid of the above error message. However, I still find Apple Music to be rather buggy in other areas. For example, adding music to a playlist sometimes does not work. I had to delete the playlist and start over.

Mar 8, 2016 7:40 AM in response to jchong

The same here on my iPhone 6s Plus iOS 9.2.1 and my iPad Air 2 iOS 9.2.1. After tapping on the track for several times it is played finally.


Besides the "Cannot Open.." message Apple Music is skipping titles. So when I listen to an album with e.g. 12 tracks only 4 are played. The others are skipped without any error message. When tapping on the tracks which were not played for several times they are played.


It makes no difference whether I use wireless LAN of mobile data.


A quick fix would be highly appreciated.


Thanks.

Mar 8, 2016 10:44 PM in response to Jotabello

I'm also considering using another music service, I've never had issues with Apple music but it seems to creep up with more and more bugs. What exactly am I paying for? The fact that Apple has not even responded shows they either don't know of the issue, or they do know and have no idea how to fix it.


OP should change the status of this post because that "solution" is not a permanent fix, it worked only for like 30 minutes for me and then reverted back to the **** error message.


Man, I wish someone from Apple would just give us an update

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Apple Music on iOS 9.2 "Media Format Not Supported"

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