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Jan 17, 2016 8:46 AM in response to nicola.chadwickby Brett L,Hey Nicola,
Congratulations on your purchase of the new iPhone. Let's see if we can get you going so you can use it for a long time to come.
It looks like you are trying to restore an iCloud backup from the old iPhone to the new one in order to get everything transferred, but it is not completing the restore. Is that correct?
This article describes how to do the restore from iCloud to your iPhone - iCloud: Restore or set up your iOS device from iCloud If your issue persists, use the steps in this article to troubleshoot - If you need help restoring your device from an iCloud backup. In particular this section -
Restoring my device from an iCloud backup is taking a long time
Restoring from a backup might take a while because of the size of the backup or the speed of the Wi-Fi network. For example, iCloud can take approximately 1 to 4 hours per gigabyte during a restore process.
There are several steps you can take:
- In iOS 8 or later, check the progress of the transfer on your device under Settings > iCloud > Backup. If the restore process is underway, the iCloud Backup setting is dimmed.
- Make sure that your device is connected to the Internet with reliable Wi-Fi.
- Make sure that your device is plugged in to a power outlet.
- Check the Apple progress bar that appears while transferring a backup.
Thanks for using Apple Support Communities.
Happy computing.

