Q: Getting rid of old Apple ID

When I bought my iPhone 4S I was with BT for internet etc. I subsequently changed to Sky (although now back with BT) my Apple ID was ..........@btinternet.com and then subsequently changed to ......@gmail.com. However, on my phone (an iPad) when I want to update my software it keeps going back to my old BTinternet ID although under settings my Apple ID is shown as ..........@gmail.com (i.e. my current ID). Can anyone tell me how I can get rid of my old BTinternet ID please. I have tried everything including a complete reset.

My main problem is that I can't update anything as it keeps asking for my original Apple ID password which I no longer have.

iPhone 4S, iOS 9.2

Posted on Jan 16, 2016 3:15 AM

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by TJBUSMC1973,

TJBUSMC1973 Jan 16, 2016 5:12 PM in response to Kano68
Level 5 (7,636 points)

Jan 16, 2016 5:12 PM in response to Kano68

It doesn't want your original Apple ID password. It wants the current password to the Apple ID that was used to enable Find My iPhone on the device, under Settings > iCloud. Whichever Apple ID you used for iCloud on that device is the one you want to use.

Read this article: Turn off Find My iPhone Activation Lock - Apple Support

And this one: If iCloud asks you for the password to your previous Apple ID - Apple Support

And this one: What to do after you change your Apple ID email address or password - Apple Support
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by LACAllen,

LACAllen Jan 16, 2016 8:06 PM in response to Kano68
Level 5 (5,368 points)

iCloud

Jan 16, 2016 8:06 PM in response to Kano68

When you say you "changed" to a different email address. Do you mean you changed it for your existing Apple ID, or you created a brand new Apple ID using a different email address?
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Q: Getting rid of old Apple ID

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by TJBUSMC1973,

by LACAllen,

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