josko
Level 1 (9 points)
Mac OS X

Q: Calendar is locked

The recovery process from earlier version for Calendar on iCloud I stopped because it lasted 9 hours and now I have this sign: Slika zaslona 2016-01-16 u 11.15.07.png

Support in my country working from Monday. Shall I wait or can I do something?

iMac, OS X Yosemite (10.10.3)

Posted on Jan 16, 2016 2:23 AM

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josko

Q: Calendar is locked

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  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Jan 16, 2016 12:31 PM in response to josko
    Level 9 (71,299 points)
    iTunes
    Jan 16, 2016 12:31 PM in response to josko

    What happens if you start the recovery process again?

  • by josko,

    josko josko Jan 16, 2016 12:49 PM in response to Eric Root
    Level 1 (9 points)
    Mac OS X
    Jan 16, 2016 12:49 PM in response to Eric Root

    I can not do that, because the previous version does not show. Spinning wait cursor rotate forever.

  • by evoolb,Helpful

    evoolb evoolb Jan 16, 2016 11:34 PM in response to josko
    Level 1 (14 points)
    Jan 16, 2016 11:34 PM in response to josko

    I had exactly the same problem between Dec. 11, 2015 and Jan. 12, 2016.

    iCloud restore Calendar/Reminders from an earlier version is not working (per Apple senior advisor) and leads to your account being locked.

    You have to call Apple Care and ask them to unlock you iCloud Calendar.

     

    Below is my story:

    On Dec. 11, 2015 I requested iCloud.com to restore to an one day earlier version of my Calendar/Reminders of Dec. 10, 2015.

    As a result my iCloud Calendar/Reminders were locked from Dec. 11, 2015 to Jan. 12, 2016 “due to maintenance”.

    After many communications with Apple Care senior advisors, on Jan. 12, 2016 my Calendar/Reminder were unlocked but about 10% of my Reminders were missing and another 15% messed up in a strange random way. On this occasion I was surprised to learn that the Time Machine does not back up any snapshot of the iCloud Reminders locally. In theory the iCloud should store the last 30 days worth of data, but not in reality of Jan. 14, 2016.

     

    I was able to clean up the mess and can use iCloud Calendar/Reminders again to sync between my iMac and iPhone 6s+, altho I have not been satisfied with iCloud Reminders before and after this incident as the syncing between Apple devices within family with 3 Apple Id’s is slow and not 100% reliable despite my good wired and cellular (LTE) internet access around San Francisco Bay Area.

     

    On the phone on Jan. 14, 2016 Apple Care senior advisor recommended not to use iCloud restore Calendar/Reminders from an earlier version as this function is “not working” contrary to the functionality described in the following support.apple.com article:

    https://support.apple.com/en-us/HT205018

    I experienced this incident using the newest Apple software and devices Safari 9.0.2 iMac 5K late 2015 OS X 10.11.2.

     

    The fact that my access to iCloud Calendar/Reminders was locked for a month and that I lost some data after unlock make me worry about the availibility and back up of our other iCloud data such as Notes, Photos, Contacts, iCloud Drive files, Keychain passwords. Has anybody experienced a data loss of such iCloud data?

     

    I’ve been using Google Docs on Google Drive in the last 3 years with a team of 10 and never lost data or had persistent file availability issues longer than a few minutes.

  • by josko,

    josko josko Jan 16, 2016 11:44 PM in response to evoolb
    Level 1 (9 points)
    Mac OS X
    Jan 16, 2016 11:44 PM in response to evoolb

    Thank you for your detailed answer.

    I could not imagine that such banality can cause this much complication. Really sad, but I've at least prepared to what awaits me.

    Back in the "Stone Age", when I synchronized via cable.

     

  • by evoolb,Helpful

    evoolb evoolb Jan 17, 2016 4:41 AM in response to josko
    Level 1 (14 points)
    Jan 17, 2016 4:41 AM in response to josko

    Apple senior advisor asked me to give him my iCloud password to debug the case - therefore be prepared for such a request.

    Any confidential data in your iCloud Keychain, Notes?

     

    Please let me know how long will Apple take to unlock your iCloud Calendar and if you lost any entries.

  • by josko,

    josko josko Jan 17, 2016 4:43 AM in response to evoolb
    Level 1 (9 points)
    Mac OS X
    Jan 17, 2016 4:43 AM in response to evoolb

    Thank you for this information, also is very important.

    I will give feedback what was my experience with this problem.

  • by josko,

    josko josko Jan 31, 2016 2:27 AM in response to evoolb
    Level 1 (9 points)
    Mac OS X
    Jan 31, 2016 2:27 AM in response to evoolb

    This is my experience with iCloud support on this issue:

    18. 01. 2016. I called Apple support and after a long conversation with AppleCare Senior Advisor, she concluded that the case will submit Apple engineers and give me Applecare case number.  She did not ask me for password, and to my inquiry does she needs password, firmly refused, pointing out that there is no case that I have to give password to anyone.

    27. 01. 2016, I received an e-mail from Apple support which informs me that Calendars and Remanders renewed. This is content of e-mail: "Your calendars and reminders successfully renewed 27 January 2016 at 13:19. Archive renewed calendars and reminders will appear on all your devices. Your previous calendars and reminders are archived.

    If you shared calendars or reminders, you will have to re-divide or ask their owners to share them.

    If you had scheduled, they will be canceled and reissued, and will re-issue the invitation. Persons invited to the scheduled event will see the first cancellation, and then a new invitation."

     

    After a short examination of content, the situation was like this:

    1. From 9 calendar that I have in iCloud, only two have been renovated, others have disappeared entirely.

    2. Reminders were completely lost.

    3. Notes, that were locked up also, are fully preserved.

     

    I have made a backup of all my calendars on time, so I had no trouble to restore all their content.

    Now, synchronization between all devices works normally.

  • by evoolb,

    evoolb evoolb Feb 3, 2016 10:17 PM in response to josko
    Level 1 (14 points)
    Feb 3, 2016 10:17 PM in response to josko

    In conclusion:

     

    1) iCloud restore Calendar/Reminders is not working as of Jan. 27, 2016

     

    2) We both lost iCloud data:

    josko:  all reminders and some calendars

    evoolb: some reminders