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All replies
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Helpful answers
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Jan 16, 2016 11:53 AM in response to Lunaazulby AJ397,Try the steps in this article: If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
What happens when you try recovery mode? -AJ
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Jan 16, 2016 11:56 AM in response to Lunaazulby AJ397,Does the recovery mode screen show on the ipod?
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Jan 16, 2016 12:00 PM in response to AJ397by Lunaazul,yes then stars but when it star installing it appears error 9
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Jan 16, 2016 12:02 PM in response to Lunaazulby AJ397,Go through the steps in the support article for error 9. Get help with iOS update and restore errors - Apple Support
-AJ
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Jan 16, 2016 12:07 PM in response to AJ397by Lunaazul,but can i do it from my computer but it is not appel?
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Jan 16, 2016 12:10 PM in response to Lunaazulby AJ397,Lunaazul wrote:
but can i do it from my computer but it is not appel?
Yes, you can. It does not need to be an Apple computer.
Check your security software
Errors: 2, 4, 6, 9, 1611, 9006.
Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
If you still see the error message, check for USB connection issues.
*copied from above linked article.
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Jan 16, 2016 12:56 PM in response to Lunaazulby AJ397,Lunaazul wrote:
everything looks ok
Is the ipod working or were you saying the security software was not interfering?
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Jan 16, 2016 2:07 PM in response to AJ397by Lunaazul,I will take to the apple storel thakns for u hepl. pod is not working at all the computer is the one i check the setings
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Jan 16, 2016 2:10 PM in response to Lunaazulby AJ397,Lunaazul wrote:
Ipod is not working at all the computer is the one i check the setings
At this point I would recommend visiting your local Genius Bar or Apple Authorized Service Provider. https://locate.apple.com/country
-AJ
Edit: You are welcome.