Q: remote volume moves to zero

Hi, dstro10.  

Thank you for visiting Apple Support Communities.  

It sounds like the Siri or Apple TV remote will adjust your TV volume to zero.  Let's try deleting the learned volume controls and set them up again.  

Adjust HDMI-CEC and volume settings on your Apple TV

In Settings > Remotes and Devices, you can choose the following:

• Turn on your TV or Receiver: Decide whether your Siri Remote or Apple TV Remote automatically turns on your television or receiver.
• Volume Control: Decide whether your Siri Remote or Apple TV Remote controls volume for your television or your receiver. You can also select this to learn, edit, or delete learned volume controls.

Get help

If you need help with volume or other features, you might need to program your Siri Remote or Apple TV Remote manually or make sure that HDMI-CEC is turned on.

Program your remote for volume

If volume control doesn’t work automatically, you can manually program your Siri Remote or Apple TV Remote:

1. On your Apple TV (4th generation), go to Settings > Remotes and Devices > Volume Control.
2. Select Learn New Device.
3. Follow the onscreen steps to program your Siri Remote or Apple TV Remote to control volume for your television or receiver.

Make sure that HDMI-CEC is on

If some features don't work, check the following:

1. Make sure that your TV or receiver offers HDMI-CEC support. Ask the manufacturer or check the manual for help.
2. Check that HDMI-CEC is turned on in the menu of your TV or receiver. Use the remote that came with your equipment. Since manufacturers often have different names for HDMI-CEC, look for a setting that ends in "Link" or "Sync." Here are some examples:

• LG: SimpLink
• Philips: EasyLink
• Samsung: Anynet+
• Sharp: Aquos Link
• Sony: BRAVIA Sync

Control your TV or receiver with your Siri Remote or Apple TV Remote

Cheers