CurtisfromKY
Level 1 (4 points)
Mac OS X

Q: Login name and password not filling in for one particular website.

When I visit a particular web site on my iPad and need to login the password selection does not show up at the top of the keyboard.  The login name and password are stored in keychain.  The password selection used to show up when I visited this website but now it does not.  When I visit this same website on my iPhone the password slection shows up and works just fine.  What has changed on my iPad?

iPad (3rd gen) Wi-Fi + Cellular, iOS 6

Posted on Jan 16, 2016 8:15 PM

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CurtisfromKY

Q: Login name and password not filling in for one particular website.

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  • by sterling r,

    sterling r sterling r Jan 18, 2016 7:31 AM in response to CurtisfromKY
    Community Specialists
    Jan 18, 2016 7:31 AM in response to CurtisfromKY

    Hi there Curtis,

     

    If I understand correctly you aren't seeing the option to automatically fill in your username on a particular website where it used to show before. I would start by quitting the Safari app first:

     

    Force an app to close in iOS

    1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
    2. Swipe left to find the app you want to close.
    3. Swipe up on the app's preview to close it.

     
    When you have done that restart the device and test the issue again:

    iOS: Turning off and on (restarting) and resetting
     

    If AutoFill still is not showing check to make sure it is still enabled:

    Go to Settings > Safari > AutoFill, then turn on Use Contact Info. Then, tap AutoFill above the onscreen keyboard when you’re filling in the form. Not all websites support AutoFill.

    From: Fill in forms - iPhone

     

    Take note of the bolded underlined part. It is possible that there was an update to the site that removed support for Autofill. Another thing you can do is delete all website data from the phone and to see if cookies are enabled as well. That could potentially bring the function back:

     

    Safari web settings on your iPhone, iPad, and iPod touch

     

    Thank you for using Apple Support Communities. 

  • by CurtisfromKY,

    CurtisfromKY CurtisfromKY Jan 19, 2016 4:25 PM in response to sterling r
    Level 1 (4 points)
    Mac OS X
    Jan 19, 2016 4:25 PM in response to sterling r

    Thanks for your reply and suggestions.  I tried them all to no avail.  The thing I don't understand is that the problem I am having is only on my iPad and not on my iPhone.  The settings on both the iPad and iPhone are exactly the same as far as I can see and both have the most current software revision.  To repeat my issue, when I go to www.valuentum.com, of which I am a subscriber, on my iPad and I try to login, the Autofill bar does not show up above the keyboard when it pops up.  When I go to the same website on my iPhone and try to login the Autofill bar does show.  The login name and password is in my Keychain on both my iPad and iPhone.

     

    Anymore suggestions or explanations?

  • by sterling r,

    sterling r sterling r Jan 21, 2016 12:46 PM in response to CurtisfromKY
    Community Specialists
    Jan 21, 2016 12:46 PM in response to CurtisfromKY

    Hey there, thanks for the update. Next I would recommend that you backup your device to iTunes, then restore it as new and verify that it works. 
     
    How to erase your iOS device and then set it up as a new device or restore it from backups

    If it does, then restore your backup to either verify it still works and the software just needed reinstalled, or isolate the issue to the backup file itself.