hanredhead3
Level 1 (0 points)

Q: having trouble updating my iphone through itunes

I am trying to update my iPhone 6 through iTunes. haven't updated it since I got it a year ago. my memory was really full and it keeps saying there is an error and now my phone is at a standstill and im afraid to turn it on/unplug it. I backed it up but I get afraid to push restore for fear that I will lose everything. what do I do?

iPhone 6, iOS 7.1.2

Posted on Jan 16, 2016 9:00 PM

by ManSinha,Apple recommended
ManSinha ManSinha
Level 6 (10,250 points)
iPhone
A:

You may need to uninstall and then re install iTunes -

Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support

Posted on Jan 16, 2016 9:06 PM

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hanredhead3

Q: having trouble updating my iphone through itunes

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  • Helpful answers

  • by ManSinha,Apple recommended

    ManSinha ManSinha Jan 16, 2016 9:06 PM in response to hanredhead3
    Level 6 (10,250 points)
    iPhone
    Jan 16, 2016 9:06 PM in response to hanredhead3

    You may need to uninstall and then re install iTunes -

    Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support

  • by hanredhead3,

    hanredhead3 hanredhead3 Jan 16, 2016 9:41 PM in response to ManSinha
    Level 1 (0 points)
    Jan 16, 2016 9:41 PM in response to ManSinha

    I had just updated it to the newest one and I just now restarted my computer, so I'm going to see if that works. If not, how do I uninstall and reinstall without losing my songs that I have on iTunes? Also, there is a pop up that says that if updating my phone doesn't work I should push restore to factory settings and it will prompt me to restore my phone to my old settings once it goes through. Im always afraid to restore to factory settings because I don't want to lose everything in my phone. What do you think about it?

  • by ManSinha,Apple recommended

    ManSinha ManSinha Jan 18, 2016 10:36 PM in response to hanredhead3
    Level 6 (10,250 points)
    iPhone
    Jan 18, 2016 10:36 PM in response to hanredhead3

    hanredhead3 wrote:

     

    I had just updated it to the newest one and I just now restarted my computer, so I'm going to see if that works. If not, how do I uninstall and reinstall without losing my songs that I have on iTunes?

     

    "Media that you buy from the iTunes Store or songs that you import from CDs are saved in your My Music folder by default. They won't be deleted when you remove iTunes. Although it's highly unlikely that you'll lose any of your iTunes Library when following the steps below, it's always good practice to make regular backups of your iTunes library."

     

    Also, there is a pop up that says that if updating my phone doesn't work I should push restore to factory settings and it will prompt me to restore my phone to my old settings once it goes through. Im always afraid to restore to factory settings because I don't want to lose everything in my phone. What do you think about it?

     

     

    If you make a backup of your phone - you can restore your phone from that backup after you restore to factory default.