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Q: Ipad disabled with thousands of children's photos not backed up with iTunes or icloud. Any recommendations for the recovery of the photos please?

Ipad disabled with thousands of children's photos not backed up with iTunes or icloud. Any recommendations for the recovery of the photos please?

iPad Air

Posted on Jan 16, 2016 10:47 PM

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Q: Ipad disabled with thousands of children's photos not backed up with iTunes or icloud. Any recommendations for the recovery of the ... more

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  • by gail from maine,Apple recommended

    gail from maine gail from maine Jan 16, 2016 10:51 PM in response to Vismam
    Level 7 (26,244 points)
    iCloud
    Jan 16, 2016 10:51 PM in response to Vismam

    Sorry, but if your device is disabled and you have no backup, then you will have no way to save any of the data on the device:

     

    https://support.apple.com/en-us/HT204306

     

    You should be backing up your device regularly to iCloud or be importing your photos to a photos app on your computer. Otherwise, you will be risking losing those photos. If your device was lost, stolen, or run over by your car, you would be in the same situation. Really sorry about your photos.

     

    Best of luck,

     

    GB

  • by LACAllen,

    LACAllen LACAllen Jan 17, 2016 12:14 AM in response to Vismam
    Level 5 (5,003 points)
    iCloud
    Jan 17, 2016 12:14 AM in response to Vismam

    Did you have iCloud enabled on the iPad? If so, it's possible you may have had the auto backup to iCloud enabled and there actually is an iCloud backup. If you call Apple Support, they can verify your identity and check your iCloud account for a backup.

     

    Back up automatically in iCloud

    After you've turned on iCloud Backup, iCloud can automatically back up your device each day. iCloud makes these daily automatic backups only if:

  • by Vismam,

    Vismam Vismam Jan 17, 2016 12:36 AM in response to gail from maine
    Level 1 (1 points)
    Jan 17, 2016 12:36 AM in response to gail from maine

    Thanks for your reply. I am really flabbergasted by this. I did not back up to icloud as there was some problem with the automatic backup but I did not realise the situation is this serious. My children used the ipad regularly and they are 4 and 6. I wanted to wean them off the ipad and therefore I changed the password and sensing the problem of them entering the wrong password in I chose the settings so the 'ipad wont erase itself after 10 attempts'. I thought my pics were safe with those settings. They entered the pw in wrong many times and disabled it now.

     

    If I buy a car and lose the keys the company will help me with a new key but not say you lose all the contents do they? How is this different? I am sorry but I am very very upset with this.

  • by Vismam,

    Vismam Vismam Jan 17, 2016 12:38 AM in response to LACAllen
    Level 1 (1 points)
    Jan 17, 2016 12:38 AM in response to LACAllen

    Thanks for your reply. I am really flabbergasted by this. I did not back up to icloud as there was some problem with the automatic backup but I did not realise the situation is this serious. My children used the ipad regularly and they are 4 and 6. I wanted to wean them off the ipad and therefore I changed the password and sensing the problem of them entering the wrong password in I chose the settings so the 'ipad wont erase itself after 10 attempts'. I thought my pics were safe with those settings. They entered the pw in wrong many times and disabled it now.

     

    If I buy a car and lose the keys the company will help me with a new key but not say you lose all the contents do they? How is this different? I am sorry but I am very very upset with this.

  • by gail from maine,

    gail from maine gail from maine Jan 17, 2016 6:18 AM in response to Vismam
    Level 7 (26,244 points)
    iCloud
    Jan 17, 2016 6:18 AM in response to Vismam

    Well, you wouldn't want to rely on iCloud backup for all of your photos anyway. You should be importing your photos regularly to archive them. You can import them to a photos app on your computer (iPhoto or Photos on a Mac, or the photos app on a Windows machine), or upload them to a cloud service like Dropbox.

     

    If you have a Mac and you are running the latest OS X on it, you can use iCloud Photo Library as a repository, however, iCloud Photo library also changes the way that photos are shared and displayed on your iOS devices, so you would want to read up on it before moving to that process.

     

    But a simple and regular import to your computer is the easiest way to ensure that your photos are archived in a safe place:

     

    PHOTO IMPORT IOS TO MAC/PC

     

    Best of luck,

     

    GB

  • by Michael Black,

    Michael Black Michael Black Jan 17, 2016 6:22 AM in response to Vismam
    Level 7 (24,556 points)
    Jan 17, 2016 6:22 AM in response to Vismam

    Whether it's a computer, tablet or smart phone, you should never rely on a single point source for safeguarding important files. With electronic media, the only real safe guard for your files is to back them up to somewhere. Any device may fail or experience a problem at any time for any one of a thousand reasons.

  • by LACAllen,

    LACAllen LACAllen Jan 17, 2016 8:40 AM in response to Vismam
    Level 5 (5,003 points)
    iCloud
    Jan 17, 2016 8:40 AM in response to Vismam

    I am sorry you have found yourself here. Hopefully you are very very upset with yourself and not Apple or technology in general.

     

    To draw a comparison to car dealer cutting you a new key for the one you lost is a bit much to me. You have no sentimental attachment to a car like you do to those pictures. Data is nothing at all like a car. To some people, losing those pictures means little to nothing. To you it means much more. The significance of you losing your data upsets you but it is self inflicted. If instead of the forgotten passcode causing you to lose these pictures, it was a lost or stolen iPad, who would be upset with then?

     

    Since day one of computing, having access to ones data has been job one. I am a wedding photographer. I have 3 duplicate copies of every image I create on separate hard drives at any given moment. I still fear data loss.

  • by tonefox,

    tonefox tonefox Jan 17, 2016 9:30 AM in response to LACAllen
    Level 6 (9,281 points)
    Jan 17, 2016 9:30 AM in response to LACAllen

    I have 3 duplicate copies of every image I create on separate hard drives at any given moment. I still fear data loss.

    I hope at least one of those drives is in a different building, Burglary... fire...flood...   

  • by LACAllen,

    LACAllen LACAllen Jan 17, 2016 10:26 AM in response to tonefox
    Level 5 (5,003 points)
    iCloud
    Jan 17, 2016 10:26 AM in response to tonefox

    Another country actually.

  • by Vismam,

    Vismam Vismam Jan 17, 2016 5:03 PM in response to LACAllen
    Level 1 (1 points)
    Jan 17, 2016 5:03 PM in response to LACAllen

    Thanks LACAllen.

     

    'Contents' of the car can be of sentimental value? Loss of key is loss of that is it?

     

    To suggest that I shouldn't be upset with apple but with myself when Apple has taken the liberty to lock me out of my ipad FOREVER because the password was entered by my kids wrongly when I and my husband were at work (we are both doctors)?? I myself have forgotten the password for my emails/ various hospital systems and have always been able to recover/ reset the password. Isn't this a bit excessive 'security' which doesn't even let legitimate owners have access to their own stuff (I am happy to provide any proof ipad was bought by me)??

  • by LACAllen,

    LACAllen LACAllen Jan 17, 2016 5:33 PM in response to Vismam
    Level 5 (5,003 points)
    iCloud
    Jan 17, 2016 5:33 PM in response to Vismam

    Apple didn't take any liberty at all. And you are NOT locked out of your iPad forever. If you want help, stick to the reality of the situation.

     

    Your kids caused this problem. Not Apple.Not me, Not you.

     

    Your kids.

     

    It was compounded by your (admitted) lack of knowledge about how the passcode lock works. You also freely admit you have not backed up the content of the iPad. How does this become anybody's responsibility but your own? Yes, kids will be kids and they didn't know the consequences of their actions. Agreed. That's where the parent comes in. They don't know that drinking paint thinner will cause them great harm, but you do. So you keep it away from them. You protect them from themselves.

     

    This is not about being the legitimate owner of your device. You are not locked out of ever using your iPad again. Here are the steps to remove the passcode and get back to using your iPad. You do not have to prove anything to anybody.


    Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support

     

    If this iPad was lost and you did not know where it was, and you had sensitive personal or patient data on it. Would you not want your data to be inaccessible to whoever had the iPad in their possession? That's what the passcode does.

     

    I offered you a hope that there may be a backup on iCloud. Have you invested the few minutes it takes to call Apple and see if there is one there? i don't get a sense that you are very technical, so I would really hate to see you not follow up on my suggestion because you simply want to be angry at Apple.

     

    Saying there was "some problem with the automatic backup" does not, IMO, mean you don't have one. If you are that distraught over the potential loss of these images, why not follow up?

  • by Vismam,

    Vismam Vismam Jan 17, 2016 5:42 PM in response to Michael Black
    Level 1 (1 points)
    Jan 17, 2016 5:42 PM in response to Michael Black

    Thanks for your reply, but its never my argument about backing up or importance of it.

     

    There are few things in life we can make secure by backing up (like this) and we should make use of that.

     

    I agree I need to back up automatically and at multiple places. Its easier to back up from cameras like Samsung/ blackberry phones.

     

    I wasn't able to do the same for this one because there was an error msg coming up for the icloud sync on ipad and I couldn't get it sorted in time (I didn't realise the dire need) and I couldn't sync the ipad with my (old) home computer because the iTunes on my home computer wasn't responding the few times I connected to it.

  • by Vismam,

    Vismam Vismam Jan 17, 2016 5:57 PM in response to LACAllen
    Level 1 (1 points)
    Jan 17, 2016 5:57 PM in response to LACAllen

    LACAllen, I called apple support few times: first offered to jump on my home computer and have a look at my iTunes but my home computer did not respond on time. I had to sort out the home computer (get it reinstalled) and now its up and running but when I called apple again that my iTunes was now up and running but ipad not responding to iTunes Apple support said they will help to get the ipad running again, but they will have to wipe out the contents.

     

    The first support guy I spoke to did say there may be 3rd party 'something' which may help recover. The second guy denied that.

     

    I have called the data recovery people from yellow pages in London who have said they cant help.

  • by MichelPM,

    MichelPM MichelPM Jan 17, 2016 5:53 PM in response to Vismam
    Level 6 (13,889 points)
    iPad
    Jan 17, 2016 5:53 PM in response to Vismam

    Not to add to your dissapointment, frustration and anger, but if you had this many images on your iPad, you should have made some efforts long ago to store copies of these images elsewhere.

    If you never backed up all your images by transferring them to a photos app on a Mac or a PC, through saving photos in iTunes on a computer and backing up in iTunes on a computer, backing up your images onto iCloud OR to local external storage devices made for mobile devices, you needed to do this and before now when something detrimental, like this, has happened to your important and precious data.

    This is why you need to have some method and/or more robust and stable hardware to periodically save your mobile device data to.

    A mobile computing device is NOT a permanent place to your store important data to.

    These devices are not as stable and robust enough as a full blown laptop or desktop computer to trust for ANY long-term data storage.

    You need to have, at least, one other more robust and reliable source to store your important  and precious data and images that you never want to lose.

    Even on a more robust computer, you need to have/should have a backup of your important data on your computer, that you never want to lose, in case of hard drive failure or some other computer failure.

     

    FYI, cloud storage is fine, still much better to save to a local source like a computer or WiFi enabled portable and external hard drives designed to use with mobile devices.

    These are available from Seagate or Western Digital and there is even a new WiFi enabled USB Flash drive from SanDisk called the SanDisk Connect that comes in a variety of storage sizes that works with any iDevice and you can transfer and store data on this flash drive wirelessly.

     

    Sorry & Good Luck with all of this in the future.

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