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Helpful answers
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Jan 18, 2016 12:52 PM in response to Dax Munnoby sterling r,Hi there Dax Munno,
If I understand correctly you have enabled Hey Siri but it doesn't respond to you. First make sure the phone is plugged in and charging according to this article:
Use Siri on your iPhone, iPad, or iPod touch - Apple Support
Say, "Hey Siri"
Plug your device in to power and say, “Hey Siri.” Then ask your question.
With iPhone 6s and iPhone 6s Plus, you can use “Hey Siri” without plugging in to power. Learn more about "Hey Siri," like how to set up the feature.
If you have it plugged in but Siri still doesn't reply then take a look at these troubleshooting steps from the same article:
If Siri isn't available, or doesn't understand or respond to questions
After each step, see if you still need help:
- Make sure that your iOS device has an Internet connection through Wi-Fi or cellular data.
- On your iOS device, make sure that Siri is turned on under Settings > General > Siri.
- Restart your iPhone, iPad, or iPod touch.
- On your iOS device, go to Settings > General > Siri and turn off Siri. Then turn it on again.
- Make sure that the microphones on your device aren't blocked. For example, if your device has a protective case, remove it.
- If you're using an iOS device, try to use Siri with a headset. If Siri works, get more help with the microphones on your device.
- Contact Apple Support.
Thank you for using Apple Support Communities.
