-
All replies
-
Helpful answers
-
Jan 18, 2016 10:50 AM in response to ezcphby sterling r,Hi there ezcph,
It sounds like your touchscreen is not functioning correctly. Either it acts like you're touching the screen when you aren't, or is very delayed in responding to your touch when you do. I would start with quitting all the running apps on your phone:
1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
2. Swipe left to find the app you want to close.
3. Swipe up on the app's preview to close it.
When you have done that force the phone to restart with the Home and test the issue again:iOS: Turning off and on (restarting) and resetting
If the issue persists, then I would use the troubleshooting in the following article to help you out:
If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch
Make sure that your hands are clean and dry, then try these steps:
- If you have a case or screen protector on your device, try removing it.
- Clean the screen with a soft, slightly damp, lint-free cloth.
- Unplug your device.
- Restart your device. If you can't restart it, you can force restart your device.
If your touchscreen still doesn't respond like it should, contact Apple Support or take your device to an Apple Retail Store or Apple Authorized Service Provider.
Thank you for using Apple Support Communities.
