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Helpful answers
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Jan 18, 2016 2:14 PM in response to BeckyBoo129by sterling r,Hi there BeckyBoo129,
It sounds like you aren't able to access any music whatsoever because the Music app seems to be getting stuck. I would start by quitting the Settings, as well as the Music app:
1. Press the Home button two times quickly. You'll see small previews of your recently used apps.
2. Swipe left to find the app you want to close.
3. Swipe up on the app's preview to close it.
When you have done that restart the device and test the issue again:iOS: Turning off and on (restarting) and resetting
If the issue persists then I would next check to see if you can see text that says Go To My Music underneath the Start 3-Month Free Trial button on the Apple Music splash screen:
Thank you for using Apple Support Communities, let us know how that goes!
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Jan 18, 2016 2:52 PM in response to sterling rby BeckyBoo129,Thank you very much sterling r! This has worked and the apple music screen has gone now, I can see all my music.
Thank you very very much
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Jan 18, 2016 2:55 PM in response to BeckyBoo129by sterling r,You're very welcome! I appreciate the update, glad to know you get get to your music now.

