dyerkutn
Level 1 (7 points)
Notebooks

Q: pictures not syncing through iCloud from iPhone to mac

I have photos checked on iCloud on my phone and macbook pro.  I have plenty of room on iCloud and I have a monthly acct for unlimited photo syncing, My icloud acct is correct on both devices. I am sure there is something obvious I am overlooking.

MacBook Pro

Posted on Jan 17, 2016 2:16 PM

by Eric Root,Apple recommended
Eric Root Eric Root
Level 9 (74,064 points)
iTunes
A:

Try going to iCloud.com to see if the items are there and whether they are from the device or the computer. That should show whether the device or the computer isn't syncing. If the computer, try going to System Preferences/iCloud and stop syncing. Wait a couple of minutes, then recheck syncing. If the device, go to Settings/iCloud and do the above.

Posted on Jan 18, 2016 4:37 PM

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dyerkutn

Q: pictures not syncing through iCloud from iPhone to mac

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  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Jan 18, 2016 6:25 AM in response to dyerkutn
    Level 10 (104,506 points)
    Apple TV
    Jan 18, 2016 6:25 AM in response to dyerkutn

    There is no unlimited account.

     

    Please start by telling us your “iCloud Photo Library” and “My Photo Stream” settings on all of your devices. (Settings > Photos & Camera on your iOS device and Photos > Preferences > iCloud on your Mac)


    Please also advise if there is any ongoing sync activity on any of your devices (Activity includes uploading, updating, downloading or preparing).


    If you have activity in any of these places, how long has it been like this.

  • by Eric Root,Apple recommended

    Eric Root Eric Root Jan 18, 2016 4:37 PM in response to dyerkutn
    Level 9 (74,064 points)
    iTunes
    Jan 18, 2016 4:37 PM in response to dyerkutn

    Try going to iCloud.com to see if the items are there and whether they are from the device or the computer. That should show whether the device or the computer isn't syncing. If the computer, try going to System Preferences/iCloud and stop syncing. Wait a couple of minutes, then recheck syncing. If the device, go to Settings/iCloud and do the above.

  • by jonbru13,

    jonbru13 jonbru13 Oct 8, 2016 7:32 AM in response to Eric Root
    Level 1 (8 points)
    Photos for Mac
    Oct 8, 2016 7:32 AM in response to Eric Root

    I have this same problem and I tried this and found that it is my computer that is not syncing. However, I followed these instructions and it is still not syncing.

  • by Eric Root,

    Eric Root Eric Root Oct 8, 2016 12:42 PM in response to jonbru13
    Level 9 (74,064 points)
    iTunes
    Oct 8, 2016 12:42 PM in response to jonbru13

    Have you tried signing out of iCloud and then sign back in?