-
All replies
-
Helpful answers
-
Jan 17, 2016 4:17 PM in response to suzietoddby leroydouglas,New tabs are always going to be generic until you load a page.
-
Jan 17, 2016 4:40 PM in response to leroydouglasby suzietodd,thanks for trying to help.... however, the issue that when I open a new tab and go to a new website, the site comes up, however, the tabs are staying blank... this was not happening before, I could see that yahoo was tab one, linkedin was tab two, google tab three and so on... now the tabs are holding the place of these types of pages... however, I don't know what the tabs are for until I click on them to open them... because they stay blank.... any help would be appreciated!
-
Jan 17, 2016 4:55 PM in response to suzietoddby leroydouglas,What browser are you having trouble with??
Did you try an alternative browser? Results??
-
Jan 17, 2016 5:19 PM in response to leroydouglasby suzietodd,forgive me.... I am not sure if I am understanding ... I use Safari... and it doesn't matter what I am opening the tabs are blank... I am not doing anything differently than before when it was working??!?!?!?!?
tsk
-
Jan 17, 2016 6:17 PM in response to suzietoddby leroydouglas,You can try opening a guest account and test Safari in this environment.
I suspect it has to do with extensions or add-on's in your user account.
You can work through the suggestions in this link:
http://osxdaily.com/2015/01/18/troubleshoot-safari-freezes-crashes-mac-os-x/
Especially 3: Disable Third Party Extensions & Plugins. Extensions can be disabled through Safari>Preferences>Extensions.
http://www.macissues.com/2015/06/22/how-to-fully-reset-safari-on-your-mac/
It is always advisable to have more than one alternative browser on your computer. It makes it easier to reach out to the internet if your primary browser (Safari) fails in some manner.
-
Jan 17, 2016 6:26 PM in response to suzietoddby Linc Davis,Please disable all Safari extensions and test. If the problem is resolved, re-enable the extensions one or a few at a time until you find the culprit.
-
Jan 17, 2016 7:51 PM in response to Linc Davisby suzietodd,Thank you for the suggestion... when I went to Safari... Preferences.... and extensions to disable... there were NO extensions ?!?!?! Is there somewhere else I should look?
thank you!
-
Jan 17, 2016 7:57 PM in response to suzietoddby leroydouglas,suzietodd wrote:
Thank you for the suggestion... when I went to Safari... Preferences.... and extensions to disable... there were NO extensions ?!?!?! Is there somewhere else I should look?
thank you!
It was already pointed out where the extension are accessed. If there are none, then move on to the other recommended suggestions in your trouble shooting from the links provided above.
-
Jan 17, 2016 7:58 PM in response to suzietoddby Linc Davis,Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.
-
Jan 17, 2016 8:22 PM in response to leroydouglasby suzietodd,I did try the suggestions listed above and unfortunately no success.... I can't even shut down my computer.... it says that Safari is running... but it is not??!?!
thanks
-
Jan 17, 2016 8:24 PM in response to suzietoddby Linc Davis,Force an app to close on your Mac - Apple Support
If all else fails, please press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly to restart.
-
Jan 17, 2016 8:24 PM in response to Linc Davisby suzietodd,I am not sure how to accomplish the first step... sorry! I also cannot logout or shut down my macbook... it says that Safari is still running, however, I have everything closed!?!?!
thank you so much for your assistance!
-
-
Jan 17, 2016 8:33 PM in response to Linc Davisby suzietodd,I am not sure what happened, but the force quit and restart resolved the issue.... I really appreciate your efforts!