kmd5933
Level 1 (1 points)

Q: won't let me sign into facetime

I am having trouble signing into FaceTime. I am putting in the correct ID and password but it still will not let me sign in. Any help?

MacBook Air

Posted on Jan 17, 2016 8:24 PM

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kmd5933

Q: won't let me sign into facetime

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  • by Linc Davis,

    Linc Davis Linc Davis Jan 17, 2016 8:29 PM in response to kmd5933
    Level 10 (208,059 points)
    Applications
    Jan 17, 2016 8:29 PM in response to kmd5933

    Any error message?

  • by kmd5933,

    kmd5933 kmd5933 Jan 17, 2016 8:34 PM in response to Linc Davis
    Level 1 (1 points)
    Jan 17, 2016 8:34 PM in response to Linc Davis

    No it will just act like its loading and there is a cancel button. I even tried making a new apple id and it still wouldn't let me sign in.

  • by Linc Davis,

    Linc Davis Linc Davis Jan 17, 2016 8:59 PM in response to kmd5933
    Level 10 (208,059 points)
    Applications
    Jan 17, 2016 8:59 PM in response to kmd5933

    1. If a McAfee "anti-virus" product is installed, please remove it by following these instructions.

    Note that if you have already tried to uninstall the software, you may have to reinstall it in order to finish the job. If you have a different version of the product, the procedure may be different.

    Back up all data before making any changes. Never install any "anti-virus" or "anti-malware" software again.

    2. If you synchronize Contacts with one or more network services such as iCloud or Google, please disable all the contact accounts in the iCloud and/or Internet Accounts pane of System Preferences. When prompted to confirm, choose to delete the contacts from the Mac. They'll still be on the servers and on your other devices.

    Log out or restart the computer.

    If the problem is resolved, re-enable the accounts one at a time, wait for the network contacts to reappear, and test after each step.

    Credit for this observation to ASC member tomconrad.