HT201455: If you didn't receive your verification or reset email

Learn about If you didn't receive your verification or reset email
Dr_NadeemRafique

Q: I am not receiving the revovery email to reset my paasword

i am not receiving the email to reset my password i 100% know the recovery email but unfortunately forgot the security question answers i know my password and  login my account know what can do now pls any help

iPhone 6, iOS 9.2

Posted on Jan 17, 2016 10:42 PM

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Q: I am not receiving the revovery email to reset my paasword

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  • by Winston Churchill,Apple recommended

    Winston Churchill Winston Churchill Jan 18, 2016 5:56 AM in response to Dr_NadeemRafique
    Level 10 (103,375 points)
    Apple TV
    Jan 18, 2016 5:56 AM in response to Dr_NadeemRafique

    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.


    You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.

  • by Eric Root,

    Eric Root Eric Root Jan 18, 2016 4:59 PM in response to Dr_NadeemRafique
    Level 9 (70,061 points)
    iTunes
    Jan 18, 2016 4:59 PM in response to Dr_NadeemRafique

    What happens when you do the suggested steps in the Apple support article?