Q: I am not receiving the revovery email to reset my paasword
i am not receiving the email to reset my password i 100% know the recovery email but unfortunately forgot the security question answers i know my password and login my account know what can do now pls any help
iPhone 6, iOS 9.2
Posted on Jan 17, 2016 10:42 PM
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.
Posted on Jan 18, 2016 5:56 AM