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I keep having issues with my mail. I can send, but not receive. This is the message I keep seeing. 'The server returned the error: An SSL error has occurred and a secure connection to the server cannot be made.'

I keep having issues with my mail. I can send, but not receive. This is the message I keep seeing. 'The server returned the error: An SSL error has occurred and a secure connection to the server cannot be made.' I don't know how to fix it.

MacBook Pro (15-inch Mid 2010), Other OS

Posted on Jan 17, 2016 9:16 PM

Reply
1 reply

Jan 19, 2016 6:54 AM in response to em89ma

Hello there, em89ma.




It seems you're having issues receiving an error in regard to an SSL error occurring due to not being able to make a secure connection to the server. The following Knowledge Base article offers up some great steps to look over for troubleshooting:




If you can’t send or receive email on your Mac




If Mail refers to a problem with the mail server or network

Mail might say that it’s unable to connect because of a problem with the mail server or network. For example, the message might refer to a connection that timed out, or too many simultaneous connections:

User uploaded file

If you're connected to the Internet but the connection timed out, your email provider could be experiencing a service outage. Contact them or check their status webpage to make sure that their mail service is online. Examples of status pages:

If the message refers to the number of simultaneous connections, too many of your devices are checking your email account at the same time. Quit Mail on one or more of your other devices.


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If you still can’t send or receive email

  1. Make sure that you installed the latest Mac software updates, especially if the issue occured immediately after installing a previous update.
  2. In OS X El Capitan, you might see a status icon and brief error message in the upper-right corner of the Mail window, beneath the Search field. The message might say “Network Offline” or “Login Failed,” for example. Click the message to see more details about the issue.
    User uploaded file
  3. Check your connection in Mail Connection Doctor. It might be able to tell you more about the issue.




Thanks for reaching out to Apple Support Communities.




Kind Regards.

I keep having issues with my mail. I can send, but not receive. This is the message I keep seeing. 'The server returned the error: An SSL error has occurred and a secure connection to the server cannot be made.'

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