The post above has a few minor edits to it; the concept of Internet Recovery to attempt
to restore all the content (including erase the partition where OS X is installed) would be
possible; and as such, it would require a good internet connection with great bandwidth
and Ethernet. This could take many hours download time, and then other time to sort it.
Sometimes, they can do the work while you are there with your computer, other times
the product may have to be left and picked up at a later time. All depends on the visit.
• OS X: About OS X Recovery - Apple Support
There are different things this can perform in regard to installing, including to use the
utilities to erase and reinstall a system. These may be too technical for some users,
or at least unfamiliar & so uncomfortable to try due to nervous anxiety of odd results.
- If you use the Recovery System stored on your startup drive to reinstall OS X, it installs the most recent version of OS X previously installed on this computer.
- If you use Internet Recovery to reinstall OS X, it installs the version of OS X that originally came with your computer. After installation is finished, use the Mac App Store to install related updates or later versions of OS X that you have previously purchased.
An Apple Store with Genius bar should have access to better internet speeds than most
residential locations; to make an appointment with one, even if the nearest is 70 miles
away, (unless terrible weather) could be well worth it. An official genius visit is without fee.
Anyway, the time is getting later (only 10:50PM AKST local) and I'm uncertain if the status
of the earlier reply can or will be un-marked to remove the solved-status. I did ask, though.
Not sure what else to suggest at this moment. I'd have to re-read your information and
then study some of the Support articles and other sources available online. The advice
is mostly going to require hands-on to re-install the correct OS X and applications...
Time for another cup of coffee. Then I'll reconsider this: If no action is done (on status un-
solved) you can reformulate the question and condense facts about the newest computer.
One idea may be to re-post the topic with different title and in the form of a new question.
Do not duplicate this one, and perhaps someone with more hands-on can offer a cure.
Even though it's a Friday (11PM here in AK) there are a few people on the other side who
are just getting up, and its Saturday almost everywhere but here now!
{Years ago in a MacBoards discussion section far far away, I used a coffee cup as an avatar
and went by the quickly invented alias of 'javajoe' at the applelinks forums; they're long gone!}
As far as it goes, good luck in any event! 🙂