hannahjaynemiller07
Level 1 (0 points)

Q: ipod won't connect to laptop

All day I've been trying to get my ipod nano (7th generation) to link up with my laptop. All that comes up is 'usb not recognised'

I know it isn't my laptop as I have plugged in 2 other ipods and a iPhone and they connected fine.  I have also used 3 different cables.

Before it did this, my ipod was playing up where the buttons would do different to what they were suppose to and turned itself on.

I have updated my laptop and iTunes just incase, but no luck.

iPod nano

Posted on Jan 18, 2016 11:55 AM

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hannahjaynemiller07

Q: ipod won't connect to laptop

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  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Jan 18, 2016 3:26 PM in response to hannahjaynemiller07
    Level 8 (39,285 points)
    Mac OS X
    Jan 18, 2016 3:26 PM in response to hannahjaynemiller07

    As a test, try shutting down (powering off) your laptop and disconnecting all USB devices.  Do this to Reset (restart) your iPod

     

    Learn how to reset your iPod - Apple Support

     

    Start up your laptop, run iTunes, and connect the iPod to a direct USB port on laptop, by itself.  Is there any difference?

  • by hannahjaynemiller07,

    hannahjaynemiller07 hannahjaynemiller07 Jan 19, 2016 1:11 AM in response to Kenichi Watanabe
    Level 1 (0 points)
    Jan 19, 2016 1:11 AM in response to Kenichi Watanabe

    Hi, did all that and it still doesn't work. Everthing else works fine on the usb leads apart from ipod.

    It charges my ipod it just won't connect with the laptop, when it always had done the past 2 years. 

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Jan 19, 2016 4:58 AM in response to hannahjaynemiller07
    Level 8 (39,285 points)
    Mac OS X
    Jan 19, 2016 4:58 AM in response to hannahjaynemiller07

    Try putting the iPod into Disk Mode

     

    Putting iPod into Disk Mode - Apple Support

     

    With iTunes running, connect to computer with one of the cables that works with other device.  You should do this with iPod as the only USB device, like before.  If iTunes picks it up, it may prompt you to do a Restore with a message about "recovery." 

    It charges my ipod it just won't connect with the laptop

    To clarify, are you saying the iPod's screen just shows the battery charging symbol (when you connect it to computer)?  Or does the iPod's screen acknowledge being connected to computer, by saying "Connected" or "Do not disconnected" or something else?

  • by hannahjaynemiller07,

    hannahjaynemiller07 hannahjaynemiller07 Jan 19, 2016 12:24 PM in response to Kenichi Watanabe
    Level 1 (0 points)
    Jan 19, 2016 12:24 PM in response to Kenichi Watanabe

    It charges the ipod sometimes but not everytime, sometimes it says something like 'accessories not accessible'. I tried another usb lead today and it still kept saying 'usb not connected'. I think there is something wrong with the ipod as I have now tried 3 different ipods and they connect to my laptop fine.

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Jan 19, 2016 2:59 PM in response to hannahjaynemiller07
    Level 8 (39,285 points)
    Mac OS X
    Jan 19, 2016 2:59 PM in response to hannahjaynemiller07

    Did you try putting the iPod into Disk Mode, as described in previous reply, running iTunes, and connecting iPod by itself to computer?

     

    I also asked in previous reply what the iPod's screen shows when you connect it?  It says 'usb not connected' on the iPod's screen?  Or is that a message that comes up on the computer's screen?  Does the iPod's screen acknowledge (in some way) that it is connected?  Or does it only show the battery charging symbol?  Or does the iPod's screen not react at all when you connect it?

     

    There is obviously something wrong with the iPod.  You want to know (1) what is wrong, and (2) can you fix it?