Itunes crashes in El Capitan -everytime

Question

Ever since I upgraded from Snow Leopard to El Capitan itunes has crashed.  Ironically because itunes in Snow Leopard would no longer sync my iphone when ios 9 came out, I had to upgrade to El Capitan, and now the new itunes crashes.  I have backed up, erased my disc, and reinstalled El Capitan 3 times and no joy, itunes still crashes.  I have followed Linc Davis in the communities and followed some of his instructions for similar problems like taking the itunes folder out of my user and putting it on the desktop, then loading a couple of songs back in.  I have itunes match so all but my last several songs are in there, but it crashed before I could add anything back.  Everytime it crashes it says it because of the "Sharing artwork manager worker thread" so I turned off getting artwork automatically.  Still crashes.  Most of the time it crashes now in the first 30 seconds I open it, which really means it is open for less than 10 seconds.Here is the crash report beginning.  I can send more if necessary.Process:               iTunes [1902]Path:                  /Applications/iTunes.app/Contents/MacOS/iTunesIdentifier:            com.apple.iTunesVersion:               12.3.2 (12.3.2.35)Build Info:            iTunes-1200012003002035~2Code Type:             X86-64 (Native)Parent Process:        ??? [1]Responsible:           iTunes [1902]User ID:               501Date/Time:             2016-01-18 16:05:44.207 -0600OS Version:            Mac OS X 10.11.2 (15C50)Report Version:        11Anonymous UUID:        C5589934-705D-B885-4520-6CC4B6C00A5ASleep/Wake UUID:       6139694E-21E9-4989-A063-C00183B5ABE6Time Awake Since Boot: 24000 secondsTime Since Wake:       1300 secondsSystem Integrity Protection: enabledCrashed Thread:        28  Sharing Artwork Manager Worker ThreadException Type:        EXC_CRASH (SIGABRT)Exception Codes:       0x0000000000000000, 0x0000000000000000Exception Note:        EXC_CORPSE_NOTIFYApplication Specific Information:*** Terminating app due to uncaught exception &#x27;NSInvalidArgumentException&#x27;, reason: &#x27;-[__NSArrayM length]: unrecognized selector sent to instance 0x7fb758d44f90&#x27;abort() calledterminating with uncaught exception of type NSExceptionApplication Specific Backtrace 1:0   CoreFoundation                      0x00007fff94e42ae2 __exceptionPreprocess + 1781   libobjc.A.dylib                     0x00007fff8ca3373c objc_exception_throw + 482   CoreFoundation                      0x00007fff94e45b9d -[NSObject(NSObject) doesNotRecognizeSelector:] + 2053   CoreFoundation                      0x00007fff94d7e601 ___forwarding___ + 10094   CoreFoundation                      0x00007fff94d7e188 _CF_forwarding_prep_0 + 1205   ImageIO                             0x00007fff8aea4e47 GetDateTimeStructFromXMPDateTimeString + 1636   ImageIO                             0x00007fff8aea4d17 CreateEXIFDataTimeStringWithXMPDateTimeString + 437   ImageIO                             0x00007fff8ae9faca CGImageMetadataMerge + 11258   ImageIO                             0x00007fff8ae9515c initImageAppleJPEG + 59259   ImageIO                             0x00007fff8ae93a2a _CGImagePluginInitAppleJPEG + 7610  ImageIO                             0x00007fff8ae6b1e0 makeImagePlus + 137511  ImageIO                             0x00007fff8ae6a4ce _CGImageSourceGetPropertiesAtIndexInternal + 5612  ImageIO                             0x00007fff8ae6a447 CGImageSourceCopyPropertiesAtIndex + 14713  iTunes                              0x000000010b08e922 iTunes + 123933014  iTunes                              0x000000010b097cc7 iTunes + 127712715  iTunes                              0x000000010b098233 iTunes + 127851516  iTunes                              0x000000010b099c24 iTunes + 128515617  iTunes                              0x000000010b745329 iTunes + 827882518  iTunes                              0x000000010b746949 iTunes + 828448919  iTunes                              0x000000010b729855 iTunes + 816546120  iTunes                              0x000000010bd61050 iTunes + 1468424021  iTunes                              0x000000010bd61ba8 iTunes + 1468714422  libsystem_pthread.dylib             0x00007fff8c8f9c13 _pthread_body + 13123  libsystem_pthread.dylib             0x00007fff8c8f9b90 _pthread_body + 024  libsystem_pthread.dylib             0x00007fff8c8f7375 thread_start + 13

listentoit · Answer

Linc Davis you may ask for the etrecheck report, here it is:EtreCheck version: 2.7.4 (234)Report generated 2016-01-18 14:21:14Download EtreCheck from http://etrecheck.comRuntime 5:08Performance: Below AverageClick the [Support] links for help with non-Apple products.Click the [Details] links for more information about that line.Problem: Apps are crashingDescription:iTunes crashHardware Information: ⓘ    iMac (24-inch, Early 2008)     [Technical Specifications] - [User Guide] - [Warranty &amp; Service]    iMac - model: iMac8,1    1 2.8 GHz Intel Core 2 Duo CPU: 2-core    5 GB RAM Upgradeable - [Instructions]        BANK 0/DIMM0            1 GB DDR2 SDRAM 800 MHz ok        BANK 1/DIMM1            4 GB DDR2 SDRAM 800 MHz ok    Bluetooth: Old - Handoff/Airdrop2 not supported    Wireless:  en1: 802.11 a/b/g/nVideo Information: ⓘ    ATI Radeon HD 2600 Pro - VRAM: 256 MB        iMac 1920 x 1200System Software: ⓘ    OS X El Capitan 10.11.2 (15C50) - Time since boot: about one day Disk Information: ⓘ    WDC WD2002FAEX-007BA0 disk0 : (2 TB) (Rotational)        EFI (disk0s1) &lt;not mounted&gt; : 210 MB         Name REDACTED (disk0s2) / : 2.00 TB (1.17 TB free)        Recovery HD (disk0s3) &lt;not mounted&gt;  [Recovery]: 650 MB USB Information: ⓘ    Apple Computer, Inc. IR Receiver     Apple Inc. BRCM2046 Hub         Apple Inc. Bluetooth USB Host Controller     Apple Inc. Built-in iSight     TOSHIBA External USB 3.0 2 TB        EFI (disk7s1) &lt;not mounted&gt; : 210 MB         Name REDACTED (disk7s2) /Volumes/Name REDACTED Toshiba 2TB : 2.00 TB (2.00 TB free)    Western Digital My Passport 0829 2 TB        EFI (disk3s1) &lt;not mounted&gt; : 210 MB         Name REDACTED Passport for Mac 2TB (disk3s2) /Volumes/Name REDACTED Passport for Mac 2TB : 2.00 TB (340.27 GB free)    Western Digital Ext HDD 1021 2 TB        EFI (disk4s1) &lt;not mounted&gt; : 210 MB         disk4s2 (disk4s2) &lt;not mounted&gt; : 2.00 TB     Western Digital Ext HDD 1021 2 TB        EFI (disk8s1) &lt;not mounted&gt; : 210 MB         Time Machine (disk8s2) /Volumes/Time Machine : 2.00 TB (325.07 GB free)Firewire Information: ⓘ    WD My Passport 070C 800mbit - 800mbit max         disk6s1 (disk6s1) &lt;not mounted&gt; : 32 KB         Name REDACTED Passport 640gb (disk6s3) /Volumes/Name REDACTED Passport 640gb : 639.30 GB (10.52 GB free)    WD My Passport 071D 800mbit - 800mbit max         EFI (disk2s1) &lt;not mounted&gt; : 210 MB         Name REDACTED Passport Studio 2TB  (disk2s2) /Volumes/Name REDACTED Passport Studio 2TB  : 2.00 TB (87.80 GB free)    Seagate GoFlex Desk Mac 800mbit - 800mbit max         EFI (disk1s1) &lt;not mounted&gt; : 210 MB         FreeAgent 2TB GoFlexDrive (disk1s2) /Volumes/FreeAgent 2TB GoFlexDrive : 2.00 TB (220.97 GB free)    WD Passport III 400mbit - 800mbit max         EFI (disk5s1) &lt;not mounted&gt; : 210 MB         Name REDACTED Passport 500gb (disk5s2) /Volumes/Name REDACTED Passport 500gb : 499.76 GB (100.70 GB free)Gatekeeper: ⓘ    Mac App Store and identified developersKernel Extensions: ⓘ        /Applications/Popcorn 4/Popcorn.app    [not loaded]    com.roxio.TDIXController (2.0) [Support]        /Applications/Toast 11 Titanium/Spin Doctor.app    [not loaded]    com.hzsystems.terminus.driver (4) [Support]        /System/Library/Extensions    [not loaded]    com.roxio.BluRaySupport (1.1.6) [Support]        /Volumes/FreeAgent 2TB GoFlexDrive/Applications/ScreenFlow.app    [not loaded]    com.vara.driver.VaraAudio (1.0.3) [Support]        /Volumes/FreeAgent 2TB GoFlexDrive/Applications/Screenflick.app    [not loaded]    com.araeliumgroup.driver.screenflickaudio (1.0.0d1) [Support]        /Volumes/FreeAgent 2TB GoFlexDrive/Applications/Toast 9 Titanium/Toast Titanium 9.app    [not loaded]    com.elgato.driver.Pluto2 (1.1) [Support]        /Volumes/FreeAgent 2TB GoFlexDrive/Applications/WD +TURBO Installer.app    [not loaded]    com.wdc.driver.1394HP (1.0.11 - SDK 10.4) [Support]    [not loaded]    com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) [Support]    [not loaded]    com.wdc.driver.USBHP (1.0.11) [Support]    [not loaded]    com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) [Support]Launch Agents: ⓘ    [loaded]    com.adobe.AAM.Updater-1.0.plist [Support]    [running]    com.adobe.AdobeCreativeCloud.plist [Support]Launch Daemons: ⓘ    [running]    com.adobe.adobeupdatedaemon.plist [Support]    [loaded]    com.adobe.agsservice.plist [Support]    [loaded]    com.microsoft.office.licensing.helper.plist [Support]User Launch Agents: ⓘ    [loaded]    com.adobe.AAM.Updater-1.0.plist [Support]    [running]    com.amazon.music.plist [Support]    [loaded]    com.google.keystone.agent.plist [Support]User Login Items: ⓘ    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)    Google Chrome    Application Hidden (/Applications/Google Chrome.app)    Music Manager    Application Hidden (~/Library/PreferencePanes/MusicManager.prefPane/Contents/Helpers/MusicManagerH elper.app)Other Apps: ⓘ    [running]    com.adobe.acc.AdobeDesktopService.1348512.E53AF66D-F516-4B2B-B5DA-267D851083F6    [running]    com.adobe.accmac.1355552    [running]    com.apple.xpc.launchd.oneshot.0x10000001.Google Chrome    [running]    com.apple.xpc.launchd.oneshot.0x1000000a.EtreCheck    [loaded]    com.google.Chrome.1383712    [running]    com.google.musicmanager.1403232    [running]    org.grunenberg.EasyFind.464672Internet Plug-ins: ⓘ    SharePointBrowserPlugin: Version: 14.5.9 - SDK 10.6 [Support]    AdobePDFViewer: Version: 10.0.0 [Support]    QuickTime Plugin: Version: 7.7.3    AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Support]    Default Browser: Version: 601 - SDK 10.11Safari Extensions: ⓘ    Adblock Plus    Evernote Web Clipper    Lynx3rd Party Preference Panes: ⓘ    MusicManager  [Support]Time Machine: ⓘ    Mobile backups: OFF    Auto backup: NO - Auto backup turned off    Volumes being backed up:        Name REDACTED: Disk size: 2.00 TB Disk used: 830.48 GB    Destinations:        My Passport for Mac [Local]         Total size: 0 B         Total number of backups: 17         Oldest backup: 12/17/15, 5:14 PM         Last backup: 12/31/15, 9:03 PM         Size of backup disk: Too small            Backup size 0 B &lt; (Disk used 830.48 GB X 3)Top Processes by CPU: ⓘ         3%    WindowServer         2%    Google Chrome Helper(37)         1%    fontd         1%    kernel_task         0%    netbiosdTop Processes by Memory: ⓘ    2.35 GB    Google Chrome Helper(37)    581 MB    kernel_task    179 MB    mdworker(14)    169 MB    Google Chrome    67 MB    FinderVirtual Memory Information: ⓘ    951 MB    Free RAM     4.07 GB    Used RAM (976 MB Cached)    541 MB    Swap Used Diagnostics Information: ⓘ    Jan 17, 2016, 08:22:17 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-17-202217_[redacted].crash        com.apple.iTunes - /Applications/iTunes.app/Contents/MacOS/iTunes    Jan 17, 2016, 08:11:40 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-17-201140_[redacted].crash    Jan 17, 2016, 08:07:35 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-17-200735_[redacted].crash    Jan 17, 2016, 08:04:31 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-17-200431_[redacted].crash    Jan 17, 2016, 07:58:56 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-17-195856_[redacted].crash    Jan 17, 2016, 07:56:33 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-17-195633_[redacted].crash    Jan 17, 2016, 07:54:07 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-17-195407_[redacted].crash    Jan 17, 2016, 07:51:21 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-17-195121_[redacted].crash    Jan 17, 2016, 07:49:56 PM    /Library/Logs/DiagnosticReports/MusicManagerHelper_2016-01-17-194956_[redacted] .cpu_resource.diag [Details]        /Users/USER/Library/PreferencePanes/MusicManager.prefPane/Contents/Helpers/Musi cManagerHelper.app/Contents/MacOS/MusicManagerHelper    Jan 17, 2016, 07:36:44 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-17-193644_[redacted].crash    Jan 17, 2016, 07:34:36 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-17-193436_[redacted].crash    Jan 17, 2016, 07:18:54 PM    Self test - passed    Jan 17, 2016, 02:33:16 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-17-143316_[redacted].crash    Jan 17, 2016, 02:32:12 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-17-143212_[redacted].crash    Jan 17, 2016, 02:19:41 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-17-141941_[redacted].crash    Jan 17, 2016, 02:16:05 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-17-141605_[redacted].crash    Jan 17, 2016, 02:13:57 PM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-17-141357_[redacted].crash    Jan 16, 2016, 03:26:47 AM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-16-032647_[redacted].crash    Jan 16, 2016, 03:25:49 AM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-16-032549_[redacted].crash    Jan 16, 2016, 03:14:26 AM    /Library/Logs/DiagnosticReports/AdobeCRDaemon_2016-01-16-031426_[redacted].cras h        /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDa emon.app/Contents/MacOS/AdobeCRDaemon    Jan 16, 2016, 02:57:56 AM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-16-025756_[redacted].crash    Jan 16, 2016, 02:55:45 AM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-16-025545_[redacted].crash    Jan 16, 2016, 02:54:51 AM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-16-025451_[redacted].crash    Jan 16, 2016, 02:27:38 AM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-16-022738_[redacted].crash    Jan 16, 2016, 02:26:24 AM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-16-022624_[redacted].crash    Jan 16, 2016, 02:22:12 AM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-16-022212_[redacted].crash    Jan 16, 2016, 02:16:37 AM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-16-021637_[redacted].crash    Jan 16, 2016, 01:33:04 AM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-16-013304_[redacted].crash    Jan 16, 2016, 01:30:30 AM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-16-013030_[redacted].crash    Jan 16, 2016, 01:03:47 AM    ~/Library/Logs/DiagnosticReports/iTunes_2016-01-16-010347_[redacted].crash    Jan 16, 2016, 12:07:01 AM    /Library/Logs/DiagnosticReports/mds_2016-01-16-000701_[redacted].crash        /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mds

Linc Davis · Answer

These instructions will have to be modified if you&#x27;ve moved the iTunes folder from its usual location.Back up all data before proceeding.Triple-click anywhere in the line below on this page to select it:~/Music/iTunes/Album Artwork/CacheRight-click or control-click the line and select          Services ▹ Reveal in Finder (or just Reveal)from the contextual menu.* A folder should open with a subfolder named "Cache" selected. Quit iTunes if it&#x27;s running. Move the selected folder to the Trash. Relaunch the application and re-download all album artwork.*If you don&#x27;t see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select          Go ▹ Go to Folder...from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

listentoit · Answer

I did move itunes but only to follow your instructions to another user that was having itunes crashing issues.  Then when it crashed again, I just put it back to the same place as before.  I put your name in the original question because I had read your previous posts helping other users with similar problems.  Mine include the beach balls and slow acting as evidenced in the general statement at the beginning of the etrecheck stating I have performance "below average".I did throw away the cache folder you indicated.  I also emptied the trash.  I did not restart the imac.  It did open the first time for about 2 minutes and crashed after I checked the download album artwork box.  The second time, it crashed in about 5 seconds.  The crash report it wants to send to apple still blames the  Sharing Artwork Manager Worker Thread as below...Crashed Thread:        33  Sharing Artwork Manager Worker ThreadException Type:        EXC_CRASH (SIGABRT)Exception Codes:       0x0000000000000000, 0x0000000000000000Exception Note:        EXC_CORPSE_NOTIFYSo I did your fix again and restarted it before opening itunes.  I&#x27;ll tell you what happens then.Should I be going into itunes and throwing away the entire artwork folder, or just the cache?  If that is what you meant originally, I&#x27;m sorry I didn&#x27;t understand your instructions fully.  I&#x27;ll check back to tell you if it works after the restart.

listentoit · Answer

I did move itunes but only to follow your instructions to another user that was having itunes crashing issues.  You asked that user to put the mc folder Then when it crashed again, I just put it back to the same place as before.  I put your name in the original question because I had read your previous posts helping other users with similar problems.  Mine include the beach balls and slow acting as evidenced in the general statement at the beginning of the etrecheck stating I have performance "below average".I did throw away the cache folder you indicated.  I also emptied the trash.  I did not restart the imac.  It did open the first time for about 2 minutes and crashed after I checked the download album artwork box.  The second time, it crashed in about 5 seconds.  The crash report it wants to send to apple still blames the  Sharing Artwork Manager Worker Thread as below...Crashed Thread:        33  Sharing Artwork Manager Worker ThreadException Type:        EXC_CRASH (SIGABRT)Exception Codes:       0x0000000000000000, 0x0000000000000000Exception Note:        EXC_CORPSE_NOTIFYSo I did your fix again and restarted it before opening itunes.  I&#x27;ll tell you what happens then.Should I be going into itunes and throwing away the entire artwork folder, or just the cache?  If that is what you meant originally, I&#x27;m sorry I didn&#x27;t understand your instructions fully.  I&#x27;ll check back to tell you if it works after the restart.I did it all again, restarted it after trashing and emptying the artwork cache and it is crashing again with the same crash notice as I pasted above.  Should I just manually throwing away the artwork folder and restart.  I await your response because you are the pro.

Linc Davis · Answer

I have no use for "etrecheck" and I&#x27;m not interested in its output.It looks like iTunes is crashing while trying to add an album picture. Unfortunately, there&#x27;s no easy way to tell which one it is. There&#x27;s also no easy way to tell whether the picture is corrupt, or there&#x27;s just a bug in iTunes. If you upgraded from Snow Leopard, you must have a fairly old machine, and there have been bugs in iTunes that only affected certain old models that Apple probably never tested.What I would do in your place is to move the library aside and create a new, empty one. Then I would import about half of the albums from the old library and test. If the crashing stopped, I would then import about half of the remaining albums and test again. If the crashing did not stop, I would remove about half of the first batch of albums. By continuing in this way, you could eventually isolate the bad album, or albums. Then you would have to choose between manually downloading artwork for all the other albums, or just getting rid of the bad album. You could also notify iTunes Support of the problem, and it might (or might not) be fixed in a few years.

listentoit · Answer

I did just this when I restored all my songs through itunes match on the last rebuild of my entire system. It meant every song I imported came from Apple.   It worked for about a week but I was missing some of my programs so I restored them from time machine. I didn&#x27;t know if one of the programs made it happened, but that Artwork Manager thread crash was always the problem before.Suddenly, the itunes crash cycle started all over again.  I cannot stand to rebuild the computer all over again, but itunes crashing is the biggest issue.  I&#x27;ll do what you say but is there anything else you can think of since other users seem to have no problem getting artwork.  I have google music player installed also to download all my music to in case itunes and match cannot be used in the future because of crashes.  Could it be a reason for crashes?

etresoft · Answer

Hello listentoit,Exactly what programs did you reinstall? One of those is likely the culprit. Your EtreCheck report shows a crash from a "MusicManagerHelper". I&#x27;m sure that app is doing something with iTunes. You may have others that behave similarly. Apple has been updating iTunes pretty regularly and some of those old add-ons may not work anymore.

Linc Davis · Answer

Please read this whole message before doing anything.This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.Test while in safe mode. iTunes won&#x27;t play music because sound is disabled, but otherwise it should work. Same problem?After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

listentoit · Answer

The musicmanagerhelper seems to be part of Google Music Manager which allows you to upload your itunes library to their cloud and allow it to work like itunes match streaming music to your devices.  I turned it off since it resides in my menu bar and itunes still crashes.  I did go to console and copy what happens just before and at the crash (with music manager turned off)  I get hundreds of these no valid sandbox extensions just before it crashes.  Then the crash report to apple states the same thing everytime it crashes:Crashed Thread:        27  Sharing Artwork Manager Worker ThreadFrom the consoleException Type:        EXC_CRASH (SIGABRT)Exception Codes:       0x0000000000000000, 0x0000000000000000Exception Note:        EXC_CORPSE_NOTIFY1/19/16 3:07:54.030 PM Finder[351]: No valid sandbox extension(s) for item: [2] of flavor: [com.apple.security.sandbox-extension-dict] were created.1/19/16 3:07:54.030 PM Finder[351]: No sandbox extension data for item: [2] was found on the pasteboard.1/19/16 3:07:54.031 PM Finder[351]: No valid sandbox extension(s) for item: [2] of flavor: [com.apple.security.sandbox-extension-dict] were created.1/19/16 3:07:54.031 PM Finder[351]: No sandbox extension data for item: [2] was found on the pasteboard.1/19/16 3:08:32.099 PM com.apple.CDScheduler[45]: SysAdmChk: Throttling activity execution. memFlags:0x1 thermalLevel:0x01/19/16 3:08:34.255 PM iTunes[2004]: -[__NSArrayM length]: unrecognized selector sent to instance 0x7fed9ad726501/19/16 3:08:34.256 PM iTunes[2004]: An uncaught exception was raised1/19/16 3:08:34.256 PM iTunes[2004]: -[__NSArrayM length]: unrecognized selector sent to instance 0x7fed9ad726501/19/16 3:08:34.256 PM iTunes[2004]: (  0   CoreFoundation                      0x00007fff8ff79ae2 __exceptionPreprocess + 178  1   libobjc.A.dylib                     0x00007fff87b6a73c objc_exception_throw + 48  2   CoreFoundation                      0x00007fff8ff7cb9d -[NSObject(NSObject) doesNotRecognizeSelector:] + 205  3   CoreFoundation                      0x00007fff8feb5601 ___forwarding___ + 1009  4   CoreFoundation                      0x00007fff8feb5188 _CF_forwarding_prep_0 + 120  5   ImageIO                             0x00007fff85fdbe47 GetDateTimeStructFromXMPDateTimeString + 163  6   ImageIO                             0x00007fff85fdbd17 CreateEXIFDataTimeStringWithXMPDateTimeString + 43  7   ImageIO                             0x00007fff85fd6aca CGImageMetadataMerge + 1125  8   ImageIO                             0x00007fff85fcc15c initImageAppleJPEG + 5925  9   ImageIO                             0x00007fff85fcaa2a _CGImagePluginInitAppleJPEG + 76  10  ImageIO                             0x00007fff85fa21e0 makeImagePlus + 1375  11  ImageIO                             0x00007fff85fa14ce _CGImageSourceGetPropertiesAtIndexInternal + 56  12  ImageIO                             0x00007fff85fa1447 CGImageSourceCopyPropertiesAtIndex + 147  13  iTunes                              0x000000010576f922 iTunes + 1239330  14  iTunes                              0x0000000105778cc7 iTunes + 1277127  15  iTunes                              0x0000000105779233 iTunes + 1278515  16  iTunes                              0x000000010577ac24 iTunes + 1285156  17  iTunes                              0x0000000105e26329 iTunes + 8278825  18  iTunes                              0x0000000105e27949 iTunes + 8284489  19  iTunes                              0x0000000105e0a855 iTunes + 8165461  20  iTunes                              0x0000000106442050 iTunes + 14684240  21  iTunes                              0x0000000106442ba8 iTunes + 14687144  22  libsystem_pthread.dylib             0x00007fff87a30c13 _pthread_body + 131  23  libsystem_pthread.dylib             0x00007fff87a30b90 _pthread_body + 0  24  libsystem_pthread.dylib             0x00007fff87a2e375 thread_start + 13)1/19/16 3:08:34.257 PM iTunes[2004]: *** Terminating app due to uncaught exception &#x27;NSInvalidArgumentException&#x27;, reason: &#x27;-[__NSArrayM length]: unrecognized selector sent to instance 0x7fed9ad72650&#x27;*** First throw call stack:(  0   CoreFoundation                      0x00007fff8ff79ae2 __exceptionPreprocess + 178  1   libobjc.A.dylib                     0x00007fff87b6a73c objc_exception_throw + 48  2   CoreFoundation                      0x00007fff8ff7cb9d -[NSObject(NSObject) doesNotRecognizeSelector:] + 205  3   CoreFoundation                      0x00007fff8feb5601 ___forwarding___ + 1009  4   CoreFoundation                      0x00007fff8feb5188 _CF_forwarding_prep_0 + 120  5   ImageIO                             0x00007fff85fdbe47 GetDateTimeStructFromXMPDateTimeString + 163  6   ImageIO                             0x00007fff85fdbd17 CreateEXIFDataTimeStringWithXMPDateTimeString + 43  7   ImageIO                             0x00007fff85fd6aca CGImageMetadataMerge + 1125  8   ImageIO                             0x00007fff85fcc15c initImageAppleJPEG + 5925  9   ImageIO                             0x00007fff85fcaa2a _CGImagePluginInitAppleJPEG + 76  10  ImageIO                             0x00007fff85fa21e0 makeImagePlus + 1375  11  ImageIO                             0x00007fff85fa14ce _CGImageSourceGetPropertiesAtIndexInternal + 56  12  ImageIO                             0x00007fff85fa1447 CGImageSourceCopyPropertiesAtIndex + 147  13  iTunes                              0x000000010576f922 iTunes + 1239330  14  iTunes                              0x0000000105778cc7 iTunes + 1277127  15  iTunes                              0x0000000105779233 iTunes + 1278515  16  iTunes                              0x000000010577ac24 iTunes + 1285156  17  iTunes                              0x0000000105e26329 iTunes + 8278825  18  iTunes                              0x0000000105e27949 iTunes + 8284489  19  iTunes                              0x0000000105e0a855 iTunes + 8165461  20  iTunes                              0x0000000106442050 iTunes + 14684240  21  iTunes                              0x0000000106442ba8 iTunes + 14687144  22  libsystem_pthread.dylib             0x00007fff87a30c13 _pthread_body + 131  23  libsystem_pthread.dylib             0x00007fff87a30b90 _pthread_body + 0  24  libsystem_pthread.dylib             0x00007fff87a2e375 thread_start + 13)1/19/16 3:08:34.446 PM com.apple.xpc.launchd[1]: (com.apple.iTunes.453152[2004]) Service exited due to signal: Abort trap: 61/19/16 3:08:38.089 PM com.apple.xpc.launchd[1]: (com.apple.ReportCrash[2589]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash1/19/16 3:08:38.146 PM diagnosticd[1618]: No UUID for trace slot 327671/19/16 3:08:38.147 PM diagnosticd[1618]: No UUID for trace slot 327671/19/16 3:08:38.147 PM diagnosticd[1618]: No UUID for trace slot 327671/19/16 3:08:38.148 PM ReportCrash[2589]: platform_thread_get_unique_id matched 14801901/19/16 3:08:38.148 PM ReportCrash[2589]: Activity ID for thread 0x1695fe - 0x01/19/16 3:08:49.649 PM ReportCrash[2589]: Saved crash report for iTunes[2004] version 12.3.2 (12.3.2.35) to /Users/PYOffice/Library/Logs/DiagnosticReports/iTunes_2016-01-19-150849_Ws-iMac .crash1/19/16 3:08:49.934 PM ReportCrash[2589]: Removing excessive log: file:///Users/PYOffice/Library/Logs/DiagnosticReports/iTunes_2016-01-16-025756_ Ws-iMac.crash1/19/16 3:08:50.030 PM ReportCrash[2589]: AutoSubmitPreference is 01/19/16 3:08:58.427 PM Problem Reporter[2617]: AutoSubmitPreference is 01/19/16 3:08:58.685 PM Problem Reporter[2617]: AutoSubmitPreference is 01/19/16 3:08:58.705 PM Problem Reporter[2617]: AutoSubmitPreference is 01/19/16 3:08:58.739 PM Problem Reporter[2617]: AutoSubmitPreference is 01/19/16 3:08:58.760 PM Problem Reporter[2617]: AutoSubmitPreference is 01/19/16 3:08:58.761 PM Problem Reporter[2617]: AutoSubmitPreference is 01/19/16 3:08:58.762 PM Problem Reporter[2617]: AutoSubmitPreference is 01/19/16 3:08:58.980 PM Problem Reporter[2617]: AutoSubmitPreference is 01/19/16 3:08:58.981 PM Problem Reporter[2617]: AutoSubmitPreference is 01/19/16 3:08:59.214 PM Problem Reporter[2617]: AutoSubmitPreference is 01/19/16 3:08:59.231 PM Problem Reporter[2617]: AutoSubmitPreference is 01/19/16 3:09:05.662 PM com.apple.CDScheduler[45]: SysAdmChk: Throttling activity execution. memFlags:0x1 thermalLevel:0x01/19/16 3:09:05.665 PM com.apple.CDScheduler[45]: SysAdmChk: Throttling activity execution. memFlags:0x1 thermalLevel:0x01/19/16 3:09:05.699 PM com.apple.CDScheduler[45]: SysAdmChk: Throttling activity execution. memFlags:0x1 thermalLevel:0x01/19/16 3:09:35.048 PM Console[1874]:  Marker - Jan 19, 2016, 3:09:35 PM1/19/16 3:09:50.000 PM syslogd[44]: ASL Sender StatisticsItunes stays open about 4-6 minutes or so now, but I just leave it open to see how long before it crashes.  Should I throw the music manager app in the trash and empty it?  It shouldn&#x27;t be running in the background if I turned it off should it?  When I go to system prefs it shows music manager and says it is not running.

etresoft · Answer

Hello again listentoit,I&#x27;m not familiar with how these iTunes add-ons function. My suggestion would be to remove it entirely, along with all other iTunes add-ons, until iTunes will stay running permanently.If iTunes doesn&#x27;t stay running permanently, even after removing all add-ons, then 4-6 minutes should be enough time to remove artwork. There are a number of suggestions here in the forums on how to do that. I strongly suggest starting a new thread in the iTunes forum to specifically ask how. iTunes is always changing and it would be best to get suggestions that will work in the most recent version. I didn&#x27;t recommend this option before because you said iTunes crashed within 10-30 seconds. All of the suggestions on removing artwork say to do it from within iTunes itself. If you can do that, then you should be able to remove the artwork that is causing the new iTunes to choke.

Linc Davis · Answer

Should I throw the music manager app in the trash and empty it?That&#x27;s up to you. It certainly has nothing to do with your problem. You&#x27;re just getting the usual results of posting "etrecheck" stuff on this site.

etresoft · Answer

Hello Linc, It seems quite reasonable that an iTunes add-on would be interfering with iTunes. Removing it certainly won&#x27;t hurt the operation of iTunes. If iTunes can be stabilized and run without crashing, then perhaps it can be reinstalled. If you have some guaranteed way to solve the problem, I&#x27;m sure listentoit would like to know what that this is. Otherwise, you are just wasting people&#x27;s time and engaging in your typical attacks designed to sow aggression and negativity.

Linc Davis · Answer

In case you&#x27;re confused, the app in question is not in any sense an iTunes "add-on" and it&#x27;s incapable of interfering with the operation of iTunes.

listentoit · Answer

Linc, I am in safe mode now, and ituens crashes in 1 minute 30 seconds after I see the program open.  In that time, I went and made sure the get artwork command is still turned off, and then tryied to go and make sure anything I uploaded since Ocotober of last year had no artwork.  When I did this it crashed again.  This has happened about 5 times consistently.  With Safe mode, are there any add ons or other programs that could affect itunes to make it crash?  I apologize fro typos becuse with safe mode my tyoping makes the monitor flash and flicker when I type.Are there itunes add ons or plug ins or extensions that I can look for and turn off or delete?  Iv&#x27;e thrown away the entire artowrk folder and emptied trash too before I even started itunes.

listentoit · Answer

Etresoft, does  the etresoft program show any add ons or other things that attach, or attack itunes.  I made sure music manager was turned off, and since it is just a program in the application folder I would believe it doesn&#x27;t do anything until it is opened.  But that doesn&#x27;t mean some extension that it added didn&#x27;t mess up itunes.  Same question Are there itunes add ons or plug ins or extensions that I can look for and turn off or delete?  Iv&#x27;e thrown away the entire artwork folder and emptied trash too before I even started itunes.