CateB13
Level 1 (0 points)

Q: Crash Report for Kernel Panic - Random Restarts

My MacBook Pro is randomly restarting.  It seems to happen most commonly while using Google Chrome, but is unpredictable.

 

It started happening on Mavericks, so I upgraded to Yosemite (10.10.3), but it still kept doing it.  I've since upgraded to 10.10.5 and have tried resetting PRAM.  I have uninstalled/reinstalled Chrome. I do not have Chrome Remote Desktop or the Chrome App Launcher installed.

 

Here is the type of screen I see before it restarts:

OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Supp…

 

MacBook Pro (13-inch, Mid 2012)

Processor: 2.5 GHz Intel Core i5

Memory: 16 GB 1600 MHz DDR3

Hard Drive:  480 GB PNY SSD

Graphics: Intel HD Graphics 4000 1024 MB

 

I have repaired permissions on my drive and verified the disk has no issues.

 

Here was the latest crash report:

Anonymous UUID:       688FE1C3-FB74-E175-74BD-A2F6913887DC

 

Mon Jan 18 19:58:45 2016

 

*** Panic Report ***

panic(cpu 1 caller 0xffffff8030216df2): Kernel trap at 0xffffff803032d670, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000400000000040, CR3: 0x000000002bc61002, CR4: 0x00000000001626e0

RAX: 0xfffffffffffffffb, RBX: 0xffffff804f0b84b0, RCX: 0xffffff82185fd008, RDX: 0x0000400000000000

RSP: 0xffffff82185db930, RBP: 0xffffff82185db9a0, RSI: 0xffffff804f0b84b0, RDI: 0xffffff804f086f30

R8:  0x00000000f9bbab0f, R9:  0x0000000000000005, R10: 0x00000000f9bbab0f, R11: 0xffffff804f1585e8

R12: 0x0000000000000000, R13: 0xffffff82185dbd58, R14: 0x0000000000000000, R15: 0x0000000000000000

RFL: 0x0000000000010293, RIP: 0xffffff803032d670, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0x0000400000000040, Error code: 0x0000000000000000, Fault CPU: 0x1

 

Backtrace (CPU 1), Frame : Return Address

0xffffff82185db5e0 : 0xffffff803012ad21

0xffffff82185db660 : 0xffffff8030216df2

0xffffff82185db820 : 0xffffff8030233ca3

0xffffff82185db840 : 0xffffff803032d670

0xffffff82185db9a0 : 0xffffff803033a09d

0xffffff82185dba80 : 0xffffff8030339b45

0xffffff82185dbbb0 : 0xffffff803034d085

0xffffff82185dbc00 : 0xffffff803035ad47

0xffffff82185dbf20 : 0xffffff803034fe7a

0xffffff82185dbf50 : 0xffffff803064b376

0xffffff82185dbfb0 : 0xffffff80302344a6

 

BSD process name corresponding to current thread: fsck

Boot args: -v

 

Mac OS version:

14F27

 

Kernel version:

Darwin Kernel Version 14.5.0: Wed Jul 29 02:26:53 PDT 2015; root:xnu-2782.40.9~1/RELEASE_X86_64

Kernel UUID: 58F06365-45C7-3CA7-B80D-173AFD1A03C4

Kernel slide:     0x000000002fe00000

Kernel text base: 0xffffff8030000000

__HIB  text base: 0xffffff802ff00000

System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

 

System uptime in nanoseconds: 2952128784

last loaded kext at 2724495142: com.apple.driver.AppleIRController 327.5 (addr 0xffffff7fb23e3000, size 28672)

loaded kexts:

com.apple.driver.AppleIRController 327.5

com.apple.driver.AppleUSBTCKeyEventDriver 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.driver.CoreStorageFsck 471.30.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 36

com.apple.iokit.SCSITaskUserClient 3.7.5

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.iokit.IOAHCIPassThrough 1.0.3

com.apple.driver.AppleSDXC 1.6.5

com.apple.iokit.AppleBCM5701Ethernet 10.1.3

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471.30.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.6.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOFireWireFamily 4.5.8

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 398

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro9,2, BootROM MBP91.00D3.B0C, 2 processors, Intel Core i5, 2.5 GHz, 16 GB, SMC 2.2f44

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: SSD2SC480G1CS1763C121S514, 480.1 GB

Serial ATA Device: HL-DT-ST DVDRW  GS41N

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: Hub

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: IR Receiver

USB Device: Apple Internal Keyboard / Trackpad

Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

 

Any idea what the kernel panic report above means or what could be causing the spontaneous restarts?  Thanks!!

 

I tried to boot in Verbose mode, but it scrolls too quickly to see what it said.  On Yosemite does that store anywhere?  I couldn't seem to find it in Console.

MacBook Pro (13-inch Mid 2012), OS X Yosemite (10.10.5), Spontaneous restarts, Kernel panic

Posted on Jan 18, 2016 5:48 PM

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CateB13

Q: Crash Report for Kernel Panic - Random Restarts

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jan 18, 2016 7:04 PM in response to CateB13
    Level 10 (208,005 points)
    Applications
    Jan 18, 2016 7:04 PM in response to CateB13

    That kind of panic is often caused by a memory fault.

    According to Apple's specifications, your model can use at most 8 GB of memory, but you've installed 16 GB. The results are unpredictable. The manual for the product gives instructions for adding aftermarket memory that read something like this:

    You can add two 4 GB memory modules for a maximum of 8 GB of memory.

    I know the RAM vendor says that the out-of-spec configuration will work. If you accept that assurance, please ask the vendor for help with any problems you have with it. Otherwise, reinstall the original memory, or new memory that complies with Apple's instructions.

  • by CateB13,

    CateB13 CateB13 Jan 19, 2016 3:11 PM in response to Linc Davis
    Level 1 (0 points)
    Jan 19, 2016 3:11 PM in response to Linc Davis

    Is there any other possible cause from the kernel panic above?  Or any other log files that would help clarify?

     

    Based on this thread (Re: 2012 macbook pro 13 inch 16 GB RAM) it seems like many others are successfully running the maximum of 16 GB on the same model.  I never had an issue until recently when my last hard drive died.

     

    Also - is there any way to find the output of a verbose boot?  It scrolls way too quick and I couldn't find it in Console.  Couldn't find much on Google related to that either.

     

    Thanks!   

  • by Linc Davis,

    Linc Davis Linc Davis Jan 19, 2016 3:27 PM in response to CateB13
    Level 10 (208,005 points)
    Applications
    Jan 19, 2016 3:27 PM in response to CateB13

    I suggest that you test with a memory configuration that meets the specifications. One way to do that would be to remove one of the modules. If you don't want to do that, you can do as I suggested earlier—refer to the RAM vendor for support—or make a "Genius" appointment at an Apple Store for hardware testing. Good luck.

  • by OGELTHORPE,Helpful

    OGELTHORPE OGELTHORPE Jan 19, 2016 5:36 PM in response to CateB13
    Level 9 (52,576 points)
    Mac OS X
    Jan 19, 2016 5:36 PM in response to CateB13

    Your MBP will accept 16 GB RAM, but the question is if the RAM is compatible or perhaps faulty.  (Macs do have a reputation for selectivity regarding RAM.  Some brands will not work well even if the specifications are 'correct'.)  OWC and Crucial are the best sources of Mac compatible RAM.

     

    I suggest that you first run an Apple Hardware test:

     

    https://support.apple.com/en-us/HT201257

     

    Note that an error free AHT is not conclusive.

     

    If no errors are found, Download from Kelley computing Rember:

     

    http://www.kelleycomputing.net/rember/

     

    Run it overnight so that sufficient loops are executed.

     

    Your last option is an appointment at an Apple store genius bar for a FREE evaluation.

     

    Ciao.

  • by Linc Davis,

    Linc Davis Linc Davis Jan 19, 2016 5:06 PM in response to Linc Davis
    Level 10 (208,005 points)
    Applications
    Jan 19, 2016 5:06 PM in response to Linc Davis

    Obviously, Apple is the only reliable source for the technical specifications of its products. It's also obvious to any computer-literate person that no clickable application can possibly test all memory, because much of it is allocated while the system is running and can't be modified. Such tests are a complete waste of time.

  • by CateB13,

    CateB13 CateB13 Jan 19, 2016 5:35 PM in response to Linc Davis
    Level 1 (0 points)
    Jan 19, 2016 5:35 PM in response to Linc Davis

    Linc,

     

    I appreciate you trying to help me but if you are not going to give me any new information other than "go see an Apple Genius", and insult others that are offering something to try besides that, then I kindly ask you to stop posting and allow others to try and help me. Not all of us are privileged enough to have the Genius bar at our disposal, hence why I'm posting here.

     

    I live 2.5 hrs from the closest Apple store, it's January, and I'm 7 months pregnant. I am not making that trip. Thank you.

  • by Linc Davis,

    Linc Davis Linc Davis Jan 19, 2016 6:00 PM in response to CateB13
    Level 10 (208,005 points)
    Applications
    Jan 19, 2016 6:00 PM in response to CateB13

    I made some specific suggestions, which you seem to have rejected. I don't have anything else to offer. Good luck.

  • by ColonelPanic16,

    ColonelPanic16 ColonelPanic16 Jan 19, 2016 7:30 PM in response to Linc Davis
    Level 1 (0 points)
    Jan 19, 2016 7:30 PM in response to Linc Davis

    Apologies. Driving three hours to Apple Bar from remote location... Just after my request. Apple acknowledged that my serial number is a candidate for video board replacement  at their cost in spite of expired warranty.a known issue. .. Your posts about col. Panics helped troubleshoot. Thank you for your help sir.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jan 20, 2016 12:15 PM in response to Linc Davis
    Level 9 (52,576 points)
    Mac OS X
    Jan 20, 2016 12:15 PM in response to Linc Davis

    Linc Davis wrote:

     

    Obviously, Apple is the only reliable source for the technical specifications of its products.

    I cannot agree with your statement.  Apple does not have a monopoly on RAM expertise.  The fact is that Apple does not manufacture its own RAM but subcontracts that to outside providers.  Any laboratory with competent technicians can and do determine the RAM characteristics installed in a Mac and then can and do develop RAM that will exceed Apples maximum RAM specifications.  (This is not the case for all Macs, but a substantial number)

     

    Fact: I have yet to see a position statement from Apple indicating that their RAM capacity specifications must not be exceeded.

     

    Fact:  I have yet to see any post on these forums where RAM of greater capacity than what Apple has published has ever caused any performance issues.  (This excludes RAM with manufacturing defects or RAM which does not comply with proper specifications)

     

    Fact:  I have two MBPs with 16 GB RAM installed that have shown no indication of any negative performance characteristics.  So have many other veteran ASC participants.

     

    Apple certainly is a reliable source for RAM specifications, but to suggest that is the only source is incorrect.  I invite you to present any factual information that contradicts my position.

     

    Ciao.