Q: Trying to order photo book...gets hung up on "authenticating"

I have made a 30 page photo book and am ready to order it. It allows me to preview it with no issues but when I hit the "place order" button in checkout, it says "authenticating" and just gets stuck. Any help would be appreciated! This is a gift and I need to get it ordered ASAP. Thanks!

iMac (27-inch, Late 2013), OS X El Capitan (10.11.2)

Posted on Jan 18, 2016 7:33 PM

I have this question too

Q: Trying to order photo book...gets hung up on "authenticating"

All replies

Helpful answers

by léonie,

léonie Jan 19, 2016 4:34 AM in response to 32cute2me
Level 10 (106,936 points)

iLife

Jan 19, 2016 4:34 AM in response to 32cute2me

Have you checked, if the PDF preview of your book is o.k.? Or is Photos also getting stuck when creating the preview? Try to create the preview as described here: Preview a print project in Photos, iPhoto, or Aperture to avoid issues - Apple Support

If the preview is correct, check, if you have any firewalls or antivirus software installed? If yes, disable it temporarily, so the software cannot block the connection to the Print products Store.

If that is not the problem, restart your Mac in Safe Mode and try to order in Safe Mode.
Try safe mode if your Mac doesn't finish starting up - Apple Support
Reply options

Link to this post

Q: Trying to order photo book...gets hung up on "authenticating"

All replies Helpful answers

by léonie,

All replies

Helpful answers