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problem in call

Hello,

I'm using iphone 5 with latest IOS.

Sometimes,after i'd dial a number or somebody calls me,any sound be changed.(microphone& speaker)

My voice is not recieved by the other person and vice versa.

I want to understand how to solve this problem?

Thanks.

iPhone 5, iOS 9.2

Posted on Jan 18, 2016 11:28 PM

Reply
Question marked as Best reply

Posted on Jan 19, 2016 12:03 AM

Try to reset your device. This won't delete your data stored on this device.

  • Press and hold the Sleep/Wake button
  • Press and hold on the Home button
  • Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings


If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.


If these steps don't work, contact Apple and ask for help.

https://www.apple.com/support/iphone/contact/

2 replies
Question marked as Best reply

Jan 19, 2016 12:03 AM in response to mh.habibi

Try to reset your device. This won't delete your data stored on this device.

  • Press and hold the Sleep/Wake button
  • Press and hold on the Home button
  • Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings


If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.


If these steps don't work, contact Apple and ask for help.

https://www.apple.com/support/iphone/contact/

problem in call

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