1689 Views 10 Replies Latest reply: Jan 5, 2008 4:29 PM by miss_amerika
Enable the iPod for disk use. See How to enable disk use.
Go to "my computer" and from the tools menu/folder options/view tab, enable "show hidden files and folders" in the advanced settings pane. Open the iPod in "my computer". Look for a file called "iEKinfo". Is it there? If so, make a copy of this file and save it somewhere easy to find (the desktop for instance). Do this also with the "iTunes DB" file. Don't worry if you can't see these files.
Create a new administrator account. Log out of the current account and log in to the new one. Then restore the iPod to factory settings.
Open iTunes, connect the iPod and set the transfer preferences to manual transfer. Then download the free single of the week from the iTunes Music Store. Verify that song plays in iTunes.
Now, drag this song only to the iPod, and eject the iPod from iTunes and disconnect it from the computer.
Does the song play on the iPod ok? If so, log out of the new user account and log back in to your normal one (the one you have issues with) and reconnect the iPod to the computer. Keep manual transfer selected for the moment. Drag some of the older purchased music (the ones that wouldn't play before) to the iPod.
Eject the iPod and disconnect it. Do those songs now play ok?
If not, first try this step.
Delete the SC Info.sidb file. Open iTunes again.
Now transfer some of the affected music to the iPod again. Does it play ok?
Finally! Another solution! Unfortunately, I'm at work right now, but I'll try this as soon as I get home this afternoon.
One question, though: when you say "Create a new administrator account", do you mean a Windows login? or an iTunes account. This is the only step that seems fuzzy to me, so if you could please clarify, I'd really appreciate it. Thanks!
I'm not Jeff Bryan, of course, but I'm sure that he meant a new Windows user account, since you typically wouldn't make a new iTunes account, and also, with the term "a new administrator user account", this always referrs to a Windows account.
In addition, I've seen a similar solution like that with a song that doesn't play on your iPod, iTunes, etc., and there is typically a step that referrs to creating a new Windows user account.
I hope that answers your question.
nope....didn't work Was I supposed to do something with the iEKinfo and iTunes DB files? I copied them onto my desktop and then didn't do anything with them afterwards.
Anyhow...I followed your suggestions step by step and the songs still skip. Thanks for the suggestions...it was nice to try something new.
Does anyone else have any ideas? BTW...I also tried deleting all the album artwork as well and that didn't help either.