Hama869

Q: Hello  ihave problem with my icloud I cant backup my phone

PLz help meimage.png

iPhone 6, iOS 9.2

Posted on Jan 19, 2016 12:27 AM

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Q: Hello  ihave problem with my icloud I cant backup my phone

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  • Helpful answers

  • by D.Cohen,

    D.Cohen D.Cohen Jan 19, 2016 12:36 AM in response to Hama869
    Level 6 (8,424 points)
    Desktops
    Jan 19, 2016 12:36 AM in response to Hama869

    Make sure you have enough storage on your device.

     

    Also, take a look at this Apple Support article:

    Get help backing up your device in iCloud - Apple Support

  • by Hama869,

    Hama869 Hama869 Jan 19, 2016 12:38 AM in response to D.Cohen
    Level 1 (0 points)
    Jan 19, 2016 12:38 AM in response to D.Cohen

    I Have 5 gb free and my apple id is ver

  • by jsdias,

    jsdias jsdias Jan 19, 2016 2:52 AM in response to Hama869
    Level 1 (0 points)
    Jan 19, 2016 2:52 AM in response to Hama869

    Hi!

    I am experiencing exactly the same issue and I guess it should not be a matter of available storage on my device (iPhone 5S 32GB, iOS 9.2), which is 4.1GB.

    Help!

  • by fromsouth,

    fromsouth fromsouth Jan 19, 2016 3:14 AM in response to jsdias
    Level 5 (4,806 points)
    iCloud
    Jan 19, 2016 3:14 AM in response to jsdias

    Within 1 day at least 5 other people reported that issue here on discussions. Usually (only a theory) there has to be something related to security that would not allow to do that. I wonder if we can see list of applications or VPN or exchange account similarities for respective people here. Please do remember that information is your own to share or not and everything here on communities does not come from Apple, but from intent of other users to help you.

    Specifics of the problem are "there was a problem enabling icloud backup" message.

  • by jsdias,

    jsdias jsdias Jan 20, 2016 6:46 AM in response to Hama869
    Level 1 (0 points)
    Jan 20, 2016 6:46 AM in response to Hama869

    Hi! In the meantime I have been able to enable iCloud Backups by connecting the iPhone to iTunes and enabling iCloud Backups directly in iTunes.

     

    Now I am facing a new issue: cannot turn off the Photo Library backup (only doing so, my backup size does not exceed the 5GB free storage available in iCloud):

     

    iCloud Backup_2.png

     

    Any additional hint on this one??

     

    Thanks!