Can't login to apple store with one of the apple IDs on my iphone 6s

Question

Can't login to apple store with one of the apple IDs on my iphone 6s

I tried to login to apple store with an Apple ID, but it only gave me a window-shake after I typed in the info and clicked on "Sign in". I tried with another Apple ID, and it worked. I've reset the passwords for several times, so the passwords should be correct, but none of them worked for this Apple ID. Could someone please help me find out how to solve this?

Note: The working apple ID is for China app store, and the Apple ID with issue is for U.S. app store. I just came back from China, and found this issue when I tried to switch back to U.S. app store.

Thanks.

iPhone 6s, iOS 9.2

Posted on Jan 19, 2016 4:31 AM

Reply

Answer 1

braden85

Community Specialist

Jan 20, 2016 10:11 AM in response to Bryan_question

Hi Bryan_question,

I see that you are experiencing some issues with your Apple ID after returning from another country. It’s possible that you may have overlooked a step when attempting to change you location on your device. Here’s an article with some steps that will help you address these issues:

Change your iTunes Store country or region - Apple Support

https://support.apple.com/en-us/HT201389

Take care, and thanks for visiting the Apple Support Communities.

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Answer 2

Jan 20, 2016 10:57 PM in response to braden85

Hi braden85,

Thanks a lot for replying to my question.

I see that the article you shared with me was about the same Apple ID being used in different region. My current issue is that I can't even login to one of my Apple ID (my_username@gmail.com), so I can't get through to the "View Apple ID" section and change the region. Do you have any suggestions about how I can login to this Apple ID on my iphone?

Thanks again. Any help will be appreciated.

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Answer 3

braden85

Community Specialist

Jan 22, 2016 3:01 PM in response to Bryan_question

Hey again Bryan_question,

There was a link in the previous article about what to do if you can’t change your country or region; I have pulled that information out for you below:

If you can’t change your iTunes Store country or region - Apple Support

https://support.apple.com/en-us/HT204447

Thanks for being a part of the Apple Support Communities!

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Answer 4

Jan 22, 2016 4:52 PM in response to braden85

Hi braden85,

Thanks again for your help. Actually I saw the link you shared, and I didn't see any scenario that I can fall into. When I login to itunes store on my macbook, the region/country is indeed United States.

When I tried to login to apple store with this ID, it only told me that "Verification Failed - Your Apple ID or password is incorrect.". The same Apple ID/password can login to itunes on my macbook though, so the account should be fine.

Any suggestions??

Thanks.

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Answer 5

braden85

Community Specialist

Jan 28, 2016 1:32 PM in response to Bryan_question

Hey again Bryan_question ,

Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

Specifically, it may be best to use this link to contact support for help with your Apple ID:

Contact Apple for help with Apple ID account security - Apple Support

https://support.apple.com/en-us/HT204169

Cheers

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