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Helpful answers
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Jan 19, 2016 10:35 AM in response to sarafanpriest89by Baby Boomer (USofA),The bad news is that the hardware test reported a hardware problem. Your buddy will need to take the iMac to the Apple Store or an APSP for repairs.
The good news is, if your buddy purchased the iMac w/a credit card he may be covered under their warranty.
Another possibility to check out if your buddy qualifies for free repairs: iMac (27-inch): AMD Radeon 6970M Video Card Replacement Program - Apple Support
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by rkaufmann87,Jan 19, 2016 10:39 AM in response to sarafanpriest89
rkaufmann87
Jan 19, 2016 10:39 AM
in response to sarafanpriest89
Level 9 (58,466 points)
Photos for MacIt's very simple, the machine must be taken in for service! Even if you were able to determine which part has failed, getting it is another story.
I am sympathetic to the budget issues however he should take the computer to the local Apple Store for an estimate and then he can decide how to handle the finances. If no Apple Store is in your area, contact an AASP in the area and speak to them. If you don't know of an AASP in the area please click https://locate.apple.com/country to begin finding one.
BTW, if the machine is covered by AppleCare this would have been paid for. Going forward tell your friend to buy AppleCare! If he had AppleCare and it recently expired, then contact them anyway and see if they will accommodate him.
Good luck!
