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User profile for user: Pmintz25
Pmintz25 Author
User level: Level 4
2,058 points

Unable to install Safari 9.0.3 update

Hello all,


I have a MacBook Air (11-inch, Mid 2013) with Yosemite 10.10.5. Current version of Safari installed is 9.0.1.


When I open the AppStore, it shows an update for Safari 9.0.3. When I click Update, it downloads the update, then installs the update, then says "Installed" in a grayed out box for a second or two before reverting back to the option to Update. When I originally tried to update along with other updates (Firmware, iTunes, etc...) the computer said it could not install Safari because the download could have been corrupted. But since installing each update separately, I have not received this error and Safari is the only thing that won't update.


When I open Safari or "Get Info" on the app, it still shows 9.0.1. Here is what I've tried so far:


- Logged out and back into Apple ID used in the AppStore (Apple ID isn't required for Apple apps anyway)

- Cleared all caches from /Library/Caches and ~/Library/Caches, restarted, emptied trash, tried again

- Tried installing while in Safe Boot

- Repaired Permissions (fixed several things but one Safari.app related issue keeps reoccuring even after being "repaired")

- Verified Disk for good measure...no errors

- Cleared AppStore update folder in /Library/Updates

- Deleted all AppStore related caches using Terminal via "open $TMPDIR../C" and "open $TMPDIR../T"


Apple's software download page does not have this update to download manually. The only step I can think of that I haven't tried is simply reinstalling Yosemite. I would rather not do this since I work at a school and the network isn't always the greatest. Also, Safari works totally fine on 9.0.1.


Any ideas?

Posted on Jan 19, 2016 12:48 PM

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40 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Jan 19, 2016 4:08 PM in response to Pmintz25

Please launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

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User profile for user: Pmintz25
Pmintz25 Author
User level: Level 4
2,058 points

Jan 20, 2016 9:28 AM in response to Linc Davis

1/20/16 9:23:39.646 AM storeaccountd[288]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7f807043a3f0> connection from pid 759 with interface <AccountServiceInterface: 0x7f8070475150> (PID 759)

1/20/16 9:23:39.650 AM storeaccountd[288]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7f8072bd1f10> connection from pid 310 with interface <AccountServiceInterface: 0x7f8072b766c0> (PID 310)

1/20/16 9:23:39.889 AM storeaccountd[288]: ADI: {

"Cache-Control" = "private, max-age=0, no-transform, no-cache, must-revalidate, no-store";

Connection = "keep-alive";

"Content-Encoding" = gzip;

"Content-Length" = 215;

Date = "Wed, 20 Jan 2016 17:23:39 GMT";

"Strict-Transport-Security" = "max-age=31536000";

"apple-timing-app" = "4 ms";

"edge-control" = "no-store";

"x-apple-application-instance" = 730132;

"x-apple-application-site" = NWK;

"x-apple-jingle-correlation-key" = BFAYKUPIJ5HU6GMBX3IMFNY6JY;

"x-apple-lokamai-no-cache" = true;

"x-webobjects-loadaverage" = 0;

}

1/20/16 9:23:41.050 AM storedownloadd[310]: DownloadServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ff73b85d280> connection from pid 748 with interface <DownloadServiceInterface: 0x7ff7395b2b60> (PID 748)

1/20/16 9:23:41.053 AM storeuid[307]: UIServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ff03af0c4c0> connection from pid 310 with interface <UIServiceInterface: 0x7ff03af36420> (PID 310)

1/20/16 9:23:41.067 AM storeaccountd[288]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7f8072ae25d0> connection from pid 746 with interface <AccountServiceInterface: 0x7f8072ae2950> (PID 746)

1/20/16 9:23:43.512 AM storedownloadd[310]: addOperation <ISStoreURLOperation: 0x7ff7395aef20 - request=<ISURLRequest:0x7ff73b824850 https://p73-buy.itunes.apple.com/WebObjects/MZFastFinance.woa/wa/songDownloadDon e?download-id=J73N_C_730008295403667&cancel=1> urlBagKey=(null)>

1/20/16 9:23:43.514 AM storeaccountd[288]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7f8072ae4080> connection from pid 310 with interface <AccountServiceInterface: 0x7f8072ae49b0> (PID 310)

1/20/16 9:23:43.517 AM com.apple.CommerceKit.TransactionService[759]: TransactionServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fea60e077c0> connection from pid 310 with interface <TransactionServiceInterface: 0x7fea60e09880> (PID 310)

1/20/16 9:23:43.520 AM storeaccountd[288]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7f8072d756c0> connection from pid 759 with interface <AccountServiceInterface: 0x7f8072d75af0> (PID 759)

1/20/16 9:23:43.524 AM storeaccountd[288]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7f8072d78c10> connection from pid 310 with interface <AccountServiceInterface: 0x7f8072d78eb0> (PID 310)

1/20/16 9:23:43.544 AM storeaccountd[288]: ADI: {

"Cache-Control" = "private, no-cache, no-store, must-revalidate, max-age=0, no-transform";

Connection = "keep-alive";

"Content-Encoding" = gzip;

"Content-Length" = 215;

Date = "Wed, 20 Jan 2016 17:23:43 GMT";

"Strict-Transport-Security" = "max-age=31536000";

"apple-timing-app" = "5 ms";

"edge-control" = "no-store";

"x-apple-application-instance" = 730158;

"x-apple-application-site" = NWK;

"x-apple-jingle-correlation-key" = WQRLGBUUWJTV3WT4WBVOQWQZ7E;

"x-apple-lokamai-no-cache" = true;

"x-webobjects-loadaverage" = 0;

}

1/20/16 9:23:45.573 AM storedownloadd[310]: DownloadServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ff73966a100> connection from pid 748 with interface <DownloadServiceInterface: 0x7ff739556550> (PID 748)

1/20/16 9:23:45.575 AM storeuid[307]: UIServiceDelegate: Accepting new connection <NSXPCConnection: 0x7ff03ac43880> connection from pid 310 with interface <UIServiceInterface: 0x7ff03ac43e70> (PID 310)

1/20/16 9:23:45.586 AM storeaccountd[288]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7f8072d7c360> connection from pid 746 with interface <AccountServiceInterface: 0x7f8072ae63e0> (PID 746)

1/20/16 9:23:47.184 AM storedownloadd[310]: addOperation <ISStoreURLOperation: 0x7ff7396bf6a0 - request=<ISURLRequest:0x7ff739725460 https://p73-buy.itunes.apple.com/WebObjects/MZFastFinance.woa/wa/songDownloadDon e?download-id=J73N_C_730008295402763&cancel=1> urlBagKey=(null)>

1/20/16 9:23:47.187 AM storeaccountd[288]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7f8072bd4090> connection from pid 310 with interface <AccountServiceInterface: 0x7f8072bd4a50> (PID 310)

1/20/16 9:23:47.190 AM com.apple.CommerceKit.TransactionService[759]: TransactionServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fea60d0eac0> connection from pid 310 with interface <TransactionServiceInterface: 0x7fea60d0fac0> (PID 310)

1/20/16 9:23:47.192 AM storeaccountd[288]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7f8072d7cb60> connection from pid 759 with interface <AccountServiceInterface: 0x7f8072d7ce10> (PID 759)

1/20/16 9:23:47.202 AM storeaccountd[288]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7f8072bd7af0> connection from pid 310 with interface <AccountServiceInterface: 0x7f8072bd8190> (PID 310)

1/20/16 9:23:47.238 AM storeaccountd[288]: ADI: {

"Cache-Control" = "max-age=0, no-transform, must-revalidate, no-store, no-cache, private";

Connection = "keep-alive";

"Content-Encoding" = gzip;

"Content-Length" = 215;

Date = "Wed, 20 Jan 2016 17:23:47 GMT";

"Strict-Transport-Security" = "max-age=31536000";

"apple-timing-app" = "5 ms";

"edge-control" = "no-store";

"x-apple-application-instance" = 730131;

"x-apple-application-site" = NWK;

"x-apple-jingle-correlation-key" = NQRZ6IP7ONV6LUZULD3WPZDWFI;

"x-apple-lokamai-no-cache" = true;

"x-webobjects-loadaverage" = 0;

}

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User profile for user: Pmintz25
Pmintz25 Author
User level: Level 4
2,058 points

Jan 20, 2016 9:45 AM in response to Linc Davis

Note this strange behavior in the AppStore as well. Shows the update twice, and says Nan GB of Nan GB...Never seen this on my personal device, just this MacBook Air.


User uploaded file


Update: I have 7 updates that need to be done on this device (school devices that only get updated a couple times a year). Updated Keynote and the NaN seems to have gone away. Going to try installing all the other updates so Safari is last. See how that goes

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User profile for user: Pmintz25
Pmintz25 Author
User level: Level 4
2,058 points

Jan 20, 2016 10:34 AM in response to Pmintz25

Here is a newer set with some items expanded.


1/20/16 10:19:07.703 AM storeassetd[293]: addOperation <UpdateOperation: 0x7fe91b42dd20>{name = '(null)'}

1/20/16 10:19:07.705 AM storedownloadd[289]: DownloadServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fc0ba7ccb40> connection from pid 293 with interface <DownloadServiceInterface: 0x7fc0ba7f6200> (PID 293)

1/20/16 10:19:07.729 AM pkd[248]: releasing plug-in hold 7F1DE8D1-E7D1-4C55-B6A9-2828BADDDE7E at client's request

1/20/16 10:19:07.794 AM pkd[248]: releasing plug-in hold 9DA18F9A-5F2A-4DCF-9926-99A2BAAF513D at client's request

1/20/16 10:19:09.725 AM SpotlightNetHelper[301]: [SLSUGGESTIONS] PRSSearchSession received an error (-1001) while searching

1/20/16 10:19:09.727 AM SpotlightNetHelper[301]: [SLSUGGESTIONS] PRSSearchSession received an error (-1001) while searching

1/20/16 10:19:09.728 AM SpotlightNetHelper[301]: [SLSUGGESTIONS] PRSSearchSession received an error (-1001) while searching

1/20/16 10:19:09.728 AM SpotlightNetHelper[301]: [SLSUGGESTIONS] PRSSearchSession received an error (-1001) while searching

1/20/16 10:20:44.000 AM kernel[0]: Over-release of kernel-internal importance assertions for pid 41 (syslogd), dropping 1 assertion(s) but task only has 0 remaining (0 external).

1/20/16 10:26:52.248 AM storeassetd[293]: addOperation <UpdateOperation: 0x7fe91b7af910>{name = '(null)'}

1/20/16 10:26:52.250 AM storedownloadd[289]: DownloadServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fc0ba4525c0> connection from pid 293 with interface <DownloadServiceInterface: 0x7fc0bd405f50> (PID 293)

1/20/16 10:26:52.251 AM pkd[248]: releasing plug-in hold A0302331-E87A-45C1-BA9A-7AB159BE8DF0 at client's request

1/20/16 10:26:52.336 AM pkd[248]: releasing plug-in hold 0FF23A10-8271-4ADF-AB70-1B66485727EC at client's request

1/20/16 10:31:58.595 AM com.apple.xpc.launchd[1]: (com.apple.PubSub.Agent[538]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.pubsub.ipc

1/20/16 10:31:58.595 AM com.apple.xpc.launchd[1]: (com.apple.PubSub.Agent[538]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.pubsub.notification

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Jan 21, 2016 11:31 AM in response to Pmintz25

This procedure will delete certain temporary and cache files. The files are automatically generated and don't contain any of your data. Occasionally they can become corrupt and cause problems such as yours.

Please back up all data and read this whole message before doing anything.

Triple-click anywhere in the line below on this page to select it:

/var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068

Right-click or control-click the highlighted line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with a subfolder selected. The subfolder has a long name beginning with "zyx" and ending with "68". Move that subfolder to the Trash. Don't move any of the other subfolders with similar names. You may be prompted for your administrator login password. Restart the computer and empty the Trash.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

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User profile for user: James Devil07
James Devil07
User level: Level 1
0 points

Jan 21, 2016 6:27 AM in response to Pmintz25

I'm having the same problem. I work in an all Mac office where I'm required to do all the updates. I've never had a problem like this before. All the macs in our office are newer macs including, Mac Pro, iMac, Mac Mini, MacBook, and MacBook mini. They are all running the latest version of Yosemite version 10.10.5. I also tried installing it on my MacBook Air at home and the same thing happens. Even though the App Store shows that Safari update 9.0.3 was installed (multiple times) when you look at the About on Safari it still shows that version 9.0.2 is the current version. While, in the App store it continues to show a Software Update for Safari 9.0.3 is pending. I've tried it now on 8 different Macs. Does anyone know if Apple has officially addressed this issue?

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User profile for user: Pmintz25
Pmintz25 Author
User level: Level 4
2,058 points

Jan 21, 2016 10:46 AM in response to Linc Davis

Linc Davis


Thanks you for all of your in depth help. Sadly, none of your steps have worked either. It seems like Apple may have released a buggy update. All of my other items updated without error as long as I update them individually. But Safari 9.0.3 just doesn't want to work.


I will be installing El Capitan on this device later in the day. We will see if that fixes the issue.

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Jan 21, 2016 11:35 AM in response to Pmintz25

If you don't already have a current backup, please back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.

*The linked support article refers to OS X 10.11 ("El Capitan"), but the procedure is the same for OS X 10.7 ("Lion") and later.

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User profile for user: cwaldrip
cwaldrip
User level: Level 1
0 points

Jan 21, 2016 12:59 PM in response to Pmintz25

Also chiming in to report the same issue on multiple machines.


Specific log entries...

1/21/16 3:48:52.002 PM storeassetd[643]: addOperation <UpdateOperation: 0x7f84e3032ac0>{name = '(null)'}

1/21/16 3:48:52.004 PM storedownloadd[680]: DownloadServiceDelegate: Accepting new connection <NSXPCConnection: 0x7f875bd041e0> connection from pid 643 with interface <DownloadServiceInterface: 0x7f875bd05d30> (PID 643)

1/21/16 3:48:52.012 PM pkd[605]: releasing plug-in hold 3E1AF864-50B7-4282-A495-283880FAE6E6 at client's request

1/21/16 3:48:52.045 PM pkd[605]: releasing plug-in hold C0BF66DE-EA83-406F-B75C-1C52B95067B1 at client's request

1/21/16 3:48:52.083 PM pkd[605]: releasing plug-in hold DA49661A-6530-4B17-B776-9BA88C19CE82 at client's request

1/21/16 3:48:52.111 PM pkd[605]: releasing plug-in hold 5F7D9F15-6DA7-4444-8DC2-C11238FF1DBD at client's request

I've also deleted the App Store cache (/var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/), and restarted without resolution.


If Apple would at least provide a standalone link to Safari 9.0.3 that's be great. Or pull the update from the App Store.

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Unable to install Safari 9.0.3 update

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