Q: Am I due compensation? Apple Watch Skin Burn.

As you have acknowledged, as a result of choosing to wear your watch whilst sleeping, you may not have noticed if it became uncomfortably warm.

The instructions in the User Guide (Important Safety Information > Prolonged heat exposure) include:

"Remove Apple Watch if it becomes uncomfortably warm".

https://help.apple.com/watch/#/apdcf2ff54e9

The importance of reading this information is highlighted in the Get Started section of the User Guide (under Set up and pair with iPhone):

"WARNING: To avoid injury, read Important safety information before using Apple Watch".

https://help.apple.com/watch/#/apdde4d6f98e

I Have the same issue and after a lengthy investigation by myself I have figured out what is causing the issue which I have now highlted with Apple tech via a phone call as I wanted the issue resolved but love my watch too much to have it sent away for 10 days for their own investigation....

the the cause is this, if you check your heart rate on the watch and look closely before the app begins to read your heart rate it will always say that it had previously checked your heart rate only a few minutes earlier without anyone actually opening the app itself unlike in the Samsung fit watches which only check when activated so I asked the iOS tech over the phone how many times a day would the watch automatically check this and her honest answer was I do not know but what you are saying makes a lot of sense...

long long story short I think it's the heart rate monitor that's causing the issue as it's constantly on from what I have noticed and the overuse of this app without you even realising its on causes your wrist to heat up from the sensors at the base of the watch

so this is a software issue Apple needs to rectify immediately and it's a simple fix as well

Apple please investigate the heart rate monitor setting as I know I'm correct and by the way for the doubters out there I'm an electronics engineer for over 20 years and no I did not open the watch to investigate it further as from what I can see it's clearly a simple software issue that's needs to be updated so the heart rate monitor for not come on as much as needed, also this won't burn everyone's skin for the simple reason all people's skin  is different and some are lets say tougher skin  need than others love l to just put it plainly so Apple please in the Apple Watch 2 rectify this issue and I'll be 1st in le to purchase it when it's released in my opinion it's the best watch on the market currently

thats just my 2 cents worth but it does make a lot of sense.

opinions on what I have said of course I'm open to discussion.

Savvyxone wrote:

 

I have figured out what is causing the issue ..

 

the the cause is this, if you check your heart rate on the watch and look closely before the app begins to read your heart rate it will always say that it had previously checked your heart rate only a few minutes earlier without anyone actually opening the app itself ..

Hi

It is normal / expected behaviour for Apple Watch to measure your heart rate:

- Every 10 minutes as long as neither you nor your arm are moving (a resting heart rate).

- Continuously during workouts (via the Workout app).

More information:

Your heart rate. What it means, and where on Apple Watch you’ll find it. - Apple Support

Savvyxone wrote:

 

I wanted the issue resolved but love my watch too much to have it sent away for 10 days for their own investigation....

If Apple Support has advised that your watch should be sent for inspection under warranty, it would be prudent to do so. 

Savvyxone wrote:

 

and no I did not open the watch to investigate it further

Do not open the watch. This would void your warranty.

You have a flaw in your investigation. You are making the assumption that the heart sensor is hot enough to burn people. It isn't. When the Watch was first released it took your pulse about every 2 minutes when not exercising. This was reduced to 10 minutes in an update due to battery drain. It continuously takes your pulse while exercising. If the sensor was burning everyone it would be a hardware problem but it isn't burning me or anyone I know with a Watch. You have a solution looking for a problem.

I totally disagree as different people have different skin types structures and sensitivity so what I'm saying is they need to change the time frame to suit the majority and minority and this also would help in the ongoing battery drain issue

Skin type structures would have no involvement in whether the sensor was hot enough to burn anyone. If the timeframe was set for every 30 minutes, including while exercising, they might as well remove the heart sensor and make it just a watch. If people are being burned by the heat from the sensor then the sensor on that particular watch must be defective. For all the rest of the Watches it does not put out anywhere near enough heat to cause any burn.

Obviously you have not read my posts correctly so please don't reply anymore as you have obviously no clue what you are talking about but I do and also have the experience of over 20 years as a software developer and a failure analysis engineer and advisor for a major world renowned pc manufacturer so I think I'm more than qualified to dismiss what you are saying regarding the issue being a hardware issue

I've long ago discovered that people who have to constantly repeat their experience have issues.

In your engineering experience do you have a thermometer available? How about measuring the temperature of the heat coming from the sensor did you do that? What is that temperature that you came up with?

I have read all of your posts and clearly understood them. You start with the premise that the heart sensor is hot enough to cause a 1st degree burn. You move from accepting that premise to having the watch software changed to only measure the pulse every 30 minutes, whether exercising or not.

But if the Watch sensor isn't hot enough to burn the skin it won't make any difference. If that sensor was hot enough to burn people it would be front page news everywhere.

Savvyxone wrote:

 

I totally disagree as different people have different skin types structures and sensitivity so what I'm saying is they need to change the time frame to suit the majority and minority and this also would help in the ongoing battery drain issue

My skin is about as pale as possible with out being translucent. I can't use most kinds of soap because it makes me break out in a rash. Let's not even get into what dry, cold winter weather does (also involves a rash). I do not go out in daylight without lots of sunscreen and even so, I've had multiple pre-cancerous lesions removed. If anyone was going to get burned by an overheating watch, it would be me. I've worn my Apple watch 12 hours a day since the April 30, 2015. I've run with it. I have not so much as turned pink.

If your watch is getting hot enough to burn you, there is something wrong with it. Get it fixed.

I too was burned by my watch. Make that an electrical shock resulting in a burn.  Watch TV, suddenly haptic went crazy, felt a mild shock, looked at watch it indicated battery was low - offered reserve option - then immediately shut down.   Result is burn on arm size of nickel with four distinct elements matching the back of the watch.   Took watch back to Apple, they were going to send to health and safety team.  I was impressed how serious they were in the store, the time they spent filling out the forms.   Waiting to hear back.     There is an inconvenience factor. The $$ I spent on a watch that is no longer in my possession.  Not sure if this red spot on arm will go away or if will get watch (or refund) back.

TThey have offered me a refund after I discovered it's actually a software issue and a design  issue after long discussions with their engineering team they are in agreement with the proof I have provided and I have been offered a full refund upon of them receiving the return of my watch via courier but my burns are bad and not skin irratated related (no allergies) I also provided medical proof to back this up and they have been calling and emailing me to return the watch but telling me will take 15 days for a refund which I'm far from happy with, so at the moment seeking legal advice about the matter as they seemingly from what I'm gathering have no intention of rectifying the issue in this watch and the new upcoming watch2

What software and design issue? How did you "discover" this?

What was the doctor's diagnosis?

AS I mentioned in my previous posts I'm an engineer and sometimes when looking for the cause of a problem it's literally hitting you in the face, I can't discuss what exactly I have found due to the ongoing legality issue but what I can say is turn on the heart rate monitor and look under the watch while wearing and you will see where the lights come on and also the area that reflects off the skin...... Now imagine your in a sunbed lying down in an enclosed unit and compare the similarities.

sorry can't say anymore but if you do what I just said and think why how light reflects off of other nearby objects   you may understand the design flaw.

BY the way have also got a Samsung gear fit and there's a reason as to why there is only 1 led on the back for the heart rate monitor on those units.

Oh tommyrot, you just blow a lot of hot air. There is only one heartrate sensor on the back and I've never been burned by it. Neither have almost all of the owners of the Apple Watch. And you don't know anything about the design plans for the next version of the Apple Watch.

Since you are planning to enter into litigation you need to quit posting here.