FaceTime error cannot add gmail address

I cannot add a gmail address to FaceTime because it says it is already in use. The no other device that i have that has this email connected to my apple id or could account. It was connected to another iCloud account but I deleted from that account. Any ideas? Using Yosemite on iMac and latest IOS

iPhone 5, iOS 9.2

Posted on Jan 19, 2016 4:37 PM

Reply
3 replies

Jan 21, 2016 3:28 AM in response to tpaton

Thanks for the reply. As it turns out I had used the gmail address as a backup for an old iCloud that I do not use. So iCloud was preventing it from being used in FaceTime as my IOS device was signed in to a different iCloud account. So you cannot have one email attached to two iCloud accounts. So I had to go to AppleID and delete the gmail address from the old iCloud account.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

FaceTime error cannot add gmail address

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.