Eric0005
Level 1 (0 points)

Q: we could not complete your iTunes store request.  The network timed out.   How do I find out what request this is referring to?  I keep getting this error.

Im using iTunes 12 on my Macbook  I keep getting this error:  we could not complete your iTunes store request.  The network timed out.   How do I find out what request this is referring to?  I haven't made a purchase.

MacBook Pro (Retina, 13-inch, Late 2013), null

Posted on Jan 19, 2016 8:09 PM

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Eric0005

Q: we could not complete your iTunes store request.  The network timed out.   How do I find out what request this is r ... more

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  • by brenden dv,

    brenden dv brenden dv Jan 21, 2016 7:24 AM in response to Eric0005
    Community Specialists
    Jan 21, 2016 7:24 AM in response to Eric0005

    Hi Eric0005,

     

    Thanks for using the Apple Support Communities! I'm sorry to hear you are having these issues with iTunes on your MacBook. If you are getting this kind of error, it may be related to a general connection issue to the iTunes Store and unrelated to any specific purchase attempt. If that is the case and you continue to get this error, you may find the troubleshooting steps outlined in the following article helpful:

     

    If you can’t connect to the iTunes Store - Apple Support

     

    Regards

  • by Eric0005,

    Eric0005 Eric0005 Jan 21, 2016 9:02 PM in response to brenden dv
    Level 1 (0 points)
    Jan 21, 2016 9:02 PM in response to brenden dv

    thank you for your advice.  I will check it out. 

    the message just pops up when I connect my iPhone about every 30 minutes i guess.  I have a slow connection, maybe that is the problem?  I do not have an issue when trying to purchase from the store, which I don't do much.   I have comcast by the way.  I think its the cheapest plan.